Forward Deployed Engineer

Our MissionJustPaid is a startup on a mission to modernize the financial infrastructure that powers how companies sell to other companies. We are building the financial operating system for the next generation of businesses.Founders, executives, startups, and finance teams are drowning in time-sucking financial work: messy sales contracts, fragmented billing models, unpredictable cash flow, and outdated, expensive tools that slow everything down.The financial stack today is broken.We are not building another dashboard or another shallow app. We are building real infrastructure that sits at the core of how modern companies make and collect money.👉 Watch a 2-minute video on what we're buildingRole SummaryThis is not a traditional sales role and not a ticket-only support role. It is a high-ownership execution role tied directly to customer success.You WillImplement customers end-to-endOwn customer onboarding and data importsCommunicate with customers constantlyTurn real customer needs into shipped productWhat You'll DoCustomer Communication & SupportAct as the primary technical point of contact for customersCommunicate with customers daily via Slack, email, and video callsOwn customer issues from report → diagnosis → resolution → follow-upProvide hands-on support engineering for production issues and edge casesClearly explain issues, timelines, and tradeoffs in strong, professional EnglishForward-Deployed & Implementation WorkLead customer implementations end-to-endImport and configure all customer dataTranslate customer requests into clear technical requirementsPartner with sales during technical discovery and scopingBe accountable for customers going live successfullyEngineering & Product WorkWork day-to-day with core engineersBuild customer importing tools used daily by finance teams and foundersWork across the stack and touch real production systemsContribute directly to the codebase where appropriateFeed customer feedback back into product and technical directionCompensation StructureFixed base salary (stable, predictable)Implementation success fee paid per successful customer go-liveSuccess Fee Is Triggered When Customer is live in production Implementation meets agreed success criteriaIncentives are aligned with shipping, quality, and customer outcomes, not demos or quotas.Working Hours & EnvironmentWorking Hours: Central Time (CT) business hours requiredMust be available during CT time to support customersFully remote roleRequired for real-time collaboration with customers, engineers, and foundersOccasional off-hours work may be required for go-lives or escalationsRemote does not mean asynchronous-only — live collaboration mattersWhat We're Looking ForTechnicalFull-stack engineer, developer, or hackerStrong software engineering fundamentalsComfortable working with APIs, integrations, and production systemsAble to debug real customer problems and ship fixesWrites clean, maintainable codeCommunicationExcellent spoken and written English is requiredComfortable leading customer calls independentlyClear, calm, and trustworthy communicatorRespects users and explains complexity without condescensionMindsetOwnership mentality and high agencyComfortable with ambiguity and fast iterationLoves learning, building, and making decisionsTitles matter less than impact hereWhat We ValueStrong fundamentals and curiosityHigh ownership and accountabilityComfort with ambiguityClear communicationRespect for users and craftYou do not need to check every box. If you are smart, driven, and excited about building something that actually matters, we want to hear from you.