Client Acquisition Specialist (Inbound / Outbound)

Client Acquisition Specialist (Inbound / Outbound)Chapter — Remote (Latin America)Experience Required: 1–3 years in client-facing rolesProject Type: Residential renovation lead qualificationPlease read carefully before applying.OverviewChapter is hiring a Client Acquisition Specialist to manage inbound and outbound conversations and convert them into qualified opportunities.This role sits at the front of the business, controlling the initial interaction with potential clients. You will qualify serious opportunities, filter out low-fit leads, and ensure the project team only engages with viable prospects.Location & RequirementsThis is a remote role based in Latin America. This is a full-time role (40 hours/week)Working hours are aligned with US Eastern Time (EST), Monday through Friday.Candidates must have a reliable internet connection and a professional remote setup.About the RoleThis role focuses on managing conversations that directly impact project pipeline quality.You will operate at the intersection of sales, client experience, and project qualification, ensuring that only serious, high-fit clients move forward.This is a structured, communication-heavy role suited for someone who is confident, direct, and comfortable guiding conversations while maintaining control of the qualification process.Job ResponsibilitiesHandle inbound leads including calls, website inquiries, and referrals with professionalism and clarityQualify each opportunity based on budget, scope, timeline, and decision readinessDisqualify low-fit leads quickly and confidentlyConduct outbound follow-ups with warm leads and past inquiriesClearly communicate Chapter’s full-service offering and positioningBook high-quality consultations for the project teamMaintain an organized and accurate pipelineEnsure all activity is properly tracked in the CRMWork with the AI development team to improve lead handling and qualification processesEnsure only qualified leads are passed to the teamWhat MattersYou can guide conversations and ask direct questions without hesitationYou understand how to qualify based on value, not just priceYou can filter quickly and protect the team’s timeYou stay organized and consistent in follow-throughYou communicate clearly and professionally in EnglishQualifications1 to 3 years of experience in a client-facing role such as sales, customer success, or call handlingFluent English with clear and neutral communicationExperience handling inbound and/or outbound callsAbility to qualify leads and guide conversations with structureComfortable working with CRM systems such as Zoho or similarReliable internet connection and professional remote setupAvailability to work aligned with US Eastern Time business hoursDemonstrated ability to meet performance targets such as conversions or bookingsCompensationBase: $1,500 per month plus commissionCommission is paid per qualified consultation booked, with additional bonus on closed projectsCompensation is tied to quality and conversion, not call volume.