Family Navigator

Family NavigatorThe Family Navigator (FN) is responsible for coordinating the referral, intake, and onboarding process in an office of the Long-Term Home Health Division. In this role, you will report to the Director of Operations (DOO).Duties/Responsibilities:Ensures under the DOO that the needs of the agency, referral sources, and all patients/families going through the intake process are met through proper communication, customer service, and oversightWorks closely with the local Operations and Clinical teams to coordinate efficient, appropriate intake and start of care processesDrives on-going patient and employee retention through customer service and communicationAssists with all recruitment functions for the office; proficient in HRIS systems, and all other facets of recruitment roleAssists DOO in achieving financial metric goalsAssists Community Relations Managers (CRM) in achieving market sales goals including in-office and out-of-office tasks and eventsCoordinates non-clinical functions of the referral, intake, and onboarding process in conjunction with Operational and HR staff to ensure all agency requirements are metCollaborates with HR staff to drive efficient hiring processes for new staffMaintains a current awareness of the abilities and limitations of RN Case Management staff in collaboration with Clinical Supervisors and DOODemonstrates knowledge and adherence to the policies and procedures of company, and holds staff accountable for carrying out the duties outlined in the manuals, state and federal regulations and company's Best Practices and processesDemonstrates an ability to identify and solve problems with initiative and good judgment to reach quality decisionsMaintains rapport with clients and employees and effectively promotes harmonious interpersonal relationshipsMeets all deadlines on special projects as assignedMaintains confidentiality of all employee, patient/client PHI and company issuesAdheres to and promotes the Compliance Plan, policies and proceduresAbility to maintain operational caseload as neededOn-call responsibility as required by DOOAttends in services as requestedPerforms all other job duties as assignedRequired Skills/Abilities/Knowledge:Complies with accepted professional standards and practiceExcellent organizational skills with attention to detailsExcellent business decorum and appearanceExcellent computer skillsExcellent verbal and written communication skills with ability to communicate across all levels of authority with internal and external customersDemonstrated sales and leadership capabilitiesEducation/Experience/Licenses/Certifications:Bachelor degree in Business/Marketing/Communications/Provider Relations (preferred)Minimum of 1 yr. experience in Healthcare field, Home Health (preferred)Physical Requirements:Requires the ability to write, dictate or use a keyboard to communicate directives.Utilizes proper body mechanics in multiple environments.Requires the ability to function in multiple environments due to travel requirements.FLSA Status: ExemptEEO Status: Administrative Support WorkersBenefits + Perks of Joining the Team Select FamilyMedical, Dental, and Vision InsurancePaid Time Off and Paid Sick Time401(k)Referral ProgramPay Range: $65,000 - $80,000 / salary with bonusTeam Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.