Empire - Assistant General Manager

Brief DescriptionAs the Assistant General Manager, a typical day might include the following:Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanlinessDirectly supporting the General Manager, acting in the GM's absence when neededMaintaining an accurate and up to date manpower plan of FOH staffing needsIdentifying operational opportunities to build sales and control costs; develop and implement plans to address opportunitiesExhibit high performance standards and ensure all FOH team members are providing exceptional service to patronsPerform night check outs and auditsInvestigate and resolve service/food quality concernsMaintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systemsOther duties to be assigned based on venues requirementsSupervisory Responsibilities:Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basisProvide a positive, fun working environment for associatesRequirementsThis job might be for you if you demonstrate the following abilities and meet the following qualifications:Minimum of 2 years' upper level management experience in a full food and beverage, high volume upscale and/or club environment requiredMust be able to pass Big Night Entertainment Group's requirements in regards to legal background checkValid TIPS or other recognized Alcohol Certification is requiredHigh School Diploma required. Associate or Bachelor’s degree preferredExemplary customer service skillsStrong problem solving and analytical skillsAbility to work well with people internally and externally at all levelsSolid planning, organizing and scheduling abilitiesStrong team building skills with emphasis on development and ability to think outside the boxAbility to create enthusiasm, demonstrate innovation and encourage growth and learning in othersWork hours necessary to maintain facility Physical Demands / Work Environment / HoursThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environmentNon-typical office hours will be customary including evenings, weekends, and holidaysSummaryBig Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.