Guest Services Representative [Part-Time Position]

Job Description Description:About the Role:Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with.Essential Duties and ResponsibilitiesProvides exceptional guest service and ensures all guest inquires and concerns are addressed promptlyRegisters and processes guests upon arrival and departureDemonstrates excellent telephone courtesy and professionalismAttentively listens to guests and anticipates any additional needs or concernsMaintains clean and professional appearance during shiftEnsures all guest accounts are complete and accurateDemonstrates a working knowledge of all services and facilities of the hotel and local areaComplies with the hotel's standard operating procedures and policiesAssists in monitoring and upholding procedures for safety of guests and hotel team membersProcesses departmental reportsAssists team members and other departments as needed to contribute to operational efficiencyDelivers amenities and general assistance to guests as requestedPerforms additional responsibilities as assigned by leadershipRequirements:QualificationsStrong interpersonal and communication skillsStrong organizational skills and attention to detailAbility to handle stressful situations with poise and professionalismConduct work-related functions in a professional manner