Account Manager

Job DescriptionGet To Know Us!WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.What is your impact?The Account Manager is responsible for managing and directing the front-line relationship with clients including, but not limited to, key decision makers - HR leadership, distributors (brokers), and C-level partners, and internal staff delivering the total healthcare benefit solution. This includes managing the relationship, assuring superior service levels, overall retention of the business, and upsell WebTPA products, where appropriate.What Will You Be Doing:Client Support: (35%)Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution.Delivering on commitmentsCreate and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants adequate to identify and address problems and issues expeditiously.Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously.Client Management: (35%)Evaluate client needs and lead cross functional teams to design, plan, configure, and implement products and services on a timely basisSchedule and lead client/delivery team meetings; developing and communicating progress against client's plan management strategy; gathering required data, research, and supporting analysis, and handouts/documents to guide the discussionBuild and maintain effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service delivery system, including brokers, consultants, vendors, partners, stop loss carriers, etc., to ensure maximum opportunity to retain the business and related revenuesBuild and maintain a strong business/working relationship with clients and distribution networks sufficient to maintain and increase revenuesIdentify other opportunities and referralsWork as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals (10%)Develop and maintain familiarity with WebTPA reporting and analysis tools adequate to report plan performance metrics to brokers, consultants, and clients (5%)Ensure delivery of fully executed client contracts including but not limited to ASA, Plan document, Compliance, Network, PBM, BAA, etc (5%)Other duties in collaboration and close coordination with manager: (5%)Analyze and evaluate client's plan performance and seek out opportunities to upsell/cross sell WebTPA products and services, or revenue producing partner products and services, while improving the overall service experience to clients and their membersDevelop and maintain a thorough understanding of clients objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectivesCommunicate and assure client compliance with federally and state mandated requirementsReview and assess clients benefit plans broadly considering key factors - industry, locations, required product/service mix and compliance factorsWhat You Must Have:5+ years related work experience in the health insurance industry administration working directly with clients and distribution networks in a healthcare benefit related environment.High school diploma or GEDDetailed knowledge of Healthcare Reform.Extensive experience and demonstrated proficiency in all MS Office applications including Word, Excel, Access and PowerPoint.Strong verbal and written communication skills. (Writing samples may be requested as proof.)Comfortable working and communicating across operational areas within the organization.Can appropriately handle confidential and sensitive information.Ability to present to clients and executives in a confident manner.Managing the message to the intended audience consistent with business objectivesSuperior client service attitude coupled with excessive energy and enthusiasm.Strong desire to succeed in conjunction with a highly developed work ethic.Extremely driven with the ability to self-manage.High attention to details; particularly those driving benefit plan performanceAbility to work independently/autonomously and proactively as well as collaboratively as a member of a team.Analysis - ability to identify problems/issues and propose high-performing solutions.Ability to segment and prioritize workload based on time sensitivities and critical success factorsGeneral project management skillsWhat We Prefer:Bachelor's degree in Business or CommunicationsWhat We Can Offer YOU!To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:Medical, dental, vision, life and global travel health insuranceIncome protection benefits: life insurance, Short- and long-term disability programsLeave programs to support personal circumstances.Retirement Savings Plan includes employer contribution and employer matchPaid time off, volunteer time off, and 11 holidaysAdditional voluntary benefits available and a comprehensive wellness programEmployee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.General Physical Demands:Sedentary work: Exerting up to 10 pounds of force occasionally to move objects.