Operations Manager/Leader

The operations manager/leader is a working position that is responsible for the timely and cost effective scheduling and routing of maintenance and repair of office printers/copiers, and for promoting and maintaining a high level of customer satisfaction with our service and products. Key responsibility is daily coordination /management and monitoring of workload of 5 technicians. Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction. Ability to troubleshoot and think independently. Mechanical and electrical aptitude and demonstrated Experience in managing workload of small teams Ability to train the end users. Responsibilities: Manage and coordinate the customer service responses and workload of 5 technicians ordering toner and parts and managing on hand inventory responsible for appropriate QuickBooks entries follow up on service calls for quality assurance stage daily work routes at end of day planning operational workload on a daily basis guide daily work productivity assist with printer repair/delivery as needed respond to all emails within a 24 hour period responding to customer requests in a timely manner ensure all internal procedures are adhered to - Skills: - Strong mechanical knowledge to understand the inner workings of printers - Proficiency in computer networking to connect printers to the network - Familiarity with IT concepts related to printers, such as drivers and firmware updates - Ability to diagnose and troubleshoot printer issues effectively - Attention to detail to ensure accurate printing and quality control - Knowledge of different printer models and their specific features Possess excellent customer service and communication skills. Complete all administrative aspects of the job on time and error-free. Knowledge of Quickbooks and inventory a plus Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information. Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes. Must have a reliable vehicle. Must have valid driver license and insurance. SUPERVISORY EXPERIENCE REQUIRED Educational Background Candidates with a High School Diplomas, Electronics or Computer Associates Degrees will be preferred. Certifications: Candidates with relevant certifications will be preferred. Note: This job description is not exhaustive and may be subject to change or modification at any time. Job Type: Full-time Pay: commensurate with experience Benefits: 401(k) 401(k) matching Health insurance Paid time off Retirement plan Schedule: Monday to Friday Supplemental Pay: Bonus opportunities License/Certification: Driver's License (Required) Ability to Commute: Traverse City, MI 49696 (Required) Ability to Relocate: Traverse City, MI 49696: Relocate before starting work (Required) Job-related location requirement: Candidates must be within a 25-mile radius. Work Location: In person Job Type: Full-time Benefits: 401(k) 401(k) matching Health insurance Life insurance Paid time off Schedule: Monday to Friday Experience: Customer service: 1 year (Required) Ability to Commute: Traverse City, MI 49696 (Required) Ability to Relocate: Traverse City, MI 49696: Relocate before starting work (Required) Work Location: In person