Loss Prevention Investigator

Job DescriptionWho We Are:\nAt Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.\nIf you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.\n \nIf you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.\n \nLocation: Onsite in Mesquite, TX\n \nSummary:\nThe Loss Prevention Investigator is responsible for safeguarding company assets within distribution centers, fulfillment facilities, and transportation networks. This role conducts investigations into internal and external theft, process gaps, inventory discrepancies, safety/security violations, and operational compliance issues. The investigator partners closely with operations, HR, security leadership, and law enforcement to minimize loss and ensure a safe, secure, and compliant workplace.\n \nResponsibilities:\nInvestigations & Case Management\n\nConduct thorough investigations into suspected theft, fraud, inventory shrink, mis-shipments, or other loss-related incidents.\nGather, analyze, and preserve evidence including CCTV footage, access-control data, inventory records, and witness statements.\nInterview employees, drivers, contractors, and witnesses using professional interviewing techniques.\nPrepare detailed written reports, case files, and evidence summaries for internal use and potential legal action.\nMaintain confidentiality and ensure integrity of all investigations.\n\n \nOperational Audits & Compliance\n\nPerform routine and targeted audits of distribution center processes such as receiving, picking, packing, shipping, returns, and transportation.\nIdentify process gaps, security vulnerabilities, and non-compliance with company policies or regulatory standards.\nPartner with operations leadership to recommend corrective actions and preventive measures.\nMonitor adherence to physical security protocols (CCTV, alarms, access control, seal integrity, trailer checks, etc.).\n\n \nLoss Prevention Programs\n\nSupport loss prevention initiatives, awareness training, and educational programs for staff and supervisors.\nAnalyze shrink trends, exceptions, and data patterns to identify areas of risk and emerging issues.\nAssist in developing and implementing procedures to reduce shrinkage, improve inventory accuracy, and enhance asset protection.\n\n \nCollaboration & Communication\n\nBuild strong partnerships with distribution center management, HR, safety teams, transportation managers, and corporate loss prevention staff.\nWork with local law enforcement on criminal cases, subpoenas, evidence handling, and prosecution when required.\nDeliver clear communication and follow-up on investigation outcomes, audit findings, and risk mitigation strategies.\n\n \nQualifications:\nRequired\n\nExperience in loss prevention, investigations, asset protection, security, or related field (retail or distribution preferred).\nStrong investigative and interviewing skills (e.g., Wicklander-Zulawski or Reid method preferred).\nAbility to analyze data, identify trends, and handle complex information.\nStrong written and verbal communication skills.\nHigh integrity, sound judgment, and ability to handle sensitive matters discreetly.\nProficiency with security systems (CCTV, access control, incident management software) and MS Office tools.\nAbility to work flexible hours, including occasional nights, weekends, and travel between facilities.\n\n \nAdditional Qualifications, preferred:\n\nExperience in distribution/warehouse operations, supply chain, transportation, or logistics.\nKnowledge of OSHA, workplace safety, and compliance requirements.\nCertification in LP (Asset Protection) or criminal justice background.\n\n \nWork Environment:\nThis position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.\n \nBenefits We Offer:\n\nHealth, Dental, Vision, Employee Assistance Program\nPaid Time Off; increases with years of service\nGenerous Employee Discount on home furnishings\nProfessional Development Opportunities\nTuition Assistance\nAshley Wellness Centers (location specific)\n401(k) and Profit Sharing\nLife Insurance\n\n \nOur Core Values:\n\nHonesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. \n\n\n(Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. \n\n\nContinuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work. \n\n\nGrowth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities. \n\n\nCulture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level. \n\n\nCustomer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams. \n\n\nOperational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. \n\n \nInterested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:\nCorporate Social Responsibility\nView Our Corporate Brochure\n \nWe are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.\n \nNotice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.\n \n* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.\n