Service Tech Field

Job TypeFull-timeDescriptionSUMMARYThe Field Service Technician will troubleshoot, repair and perform scheduled maintenance on fuel powered (I.C.) and electric forklifts as well as other related material handling equipment based on customer needs and requirements in the field.JOB DESCRIPTIONPerform repairs on forklifts and various types of industrial equipment on-site at customer locations. Work with the Service Coordinator and respond to service calls. Communicate with the customer contact and their staff to provide their forklift and material handling needs. Responsible for identifying larger jobs and communicating with the customer and the office staff to handle these repairs and rental needs.RequirementsSKILLS/RESPONSIBILITIESTroubleshoot and perform basic to complex repairs of forkliftsPerform thorough forklift inspections to identify any repairs that are needed. Write down and report all findings of potential or additional repairs necessary on every work orderConsult with customers in regard to needed repairs or additional maintenance items that are neededMust follow all safety procedure and safely operate power tools, lifts, hoists, etc.The ability to understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic instrumentsKeep pace with industry innovations in order to make sound recommendations to customersMust be self-motivated and organized. Manage billable time and work in process efficientlyPaperwork and documentation must be neat, clean, legible and organizedEffectively communicate with customers, co-workers and managementClear penmanship and ability to record accurate informationMust have excellent driving recordUpkeep and safe operation of service vehicle. Manage truck stock and order parts needed for jobs through the parts departmentMust be able to lift up to 75 lbs. (and occasionally in excess of 75 lbs.)Must have basic computer skillsAttend training classes and online courses as requiredWORK EXPERIENCE REQUIREMENTS2-3 years of relevant experienceEDUCATION/CERTIFICATION/LICENSE REQUIREMENTSHigh School Diploma/GEDWORK CONDITIONS/PHYSICAL DEMANDSMust have the physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc. Work is performed in a maintenance environment with potential exposure to moving mechanical parts, dust, fumes, chemicals, or solvents which require knowledge of proper safety procedures. Work is performed at customer locations, including manufacturing, warehouses, and cold storage facilities and in other (sometimes) difficult or outdoor environments. May include working in our shop area.DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, ("TMHS"). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.