Information Technology Help Desk Coordinator

About RFSAt RFS, we don't just manage projects—we build lasting partnerships. Our mission is to deliver exceptional multisite project management through constant communication, technical excellence, and a commitment to quality. Ensure you read the information regarding this opportunity thoroughly before making an application. As RFS continues expanding nationally, our technology systems play a critical role in supporting operations, communication, and data-driven decision making. We're looking for a systems-minded IT Coordinator who thrives in a fast-paced environment and enjoys helping teams work more efficiently through reliable technology and strong system support.Role OverviewThe IT Coordinator supports the day-to-day operation of the company's technology systems and provides internal help desk support across the organization.This role requires strong troubleshooting ability, clear communication, and a systems-oriented mindset. The IT Coordinator will help maintain user access, configure employee technology, and support core platforms such as Salesforce and Microsoft 365.You'll serve as a key support resource for Team Members across the company, helping resolve technical issues, maintain system reliability, and contribute to the ongoing improvement of our technology environment.This position is based in Brooksville, FL , with hybrid flexibility depending on operational needs.Key ResponsibilitiesProvide help desk support and resolve internal technical issues across company systemsTroubleshoot hardware, software, and user access issues for Team MembersConfigure laptops, mobile devices, and system access for new employees prior to onboardingAdminister and support internal platforms including Salesforce and Microsoft 365Maintain user permissions and system configurations across company tools & platformsAssist with the development and maintenance of internal documentation, SOPs, and system proceduresMonitor recurring issues and help identify opportunities to improve system workflows and processesWhat Makes You a FitExperience in IT support, help desk, or systems administrationHands-on experience supporting Salesforce xrczosw or similar CRM platformsStrong troubleshooting and problem-solving abilityComfortable supporting both hardware and cloud-based systemsClear communication skills and the ability to assist non-technical usersOrganized and systems-minded with the ability to manage multiple support requestsService-oriented mindset with a desire to help teams succeed through reliable technologyWhat We OfferCompetitive compensation and quarterly performance incentivesGrowth opportunities as RFS expandsCollaborative, high-performance cultureHands-on training & professional development supportTuition reimbursement & opportunities to expand technical certifications