Product Manager - Lending (Richardson, TX)

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.Job SummaryThe Product Manager plays a critical role in driving product innovation, ensuring market competitiveness, and aligning product development with customer needs and regulatory requirements in the Financial Services industry for consumer and business lending. This role requires frequent interaction with customers—ranging from end users to senior executives—and close collaboration with internal teams including project managers, business analysts, developers, QA, UX, sales, and other product managers across lines of business. The Product Manager contributes across the full product lifecycle, from ideation and design to implementation and enhancement. Responsibilities scale with experience, from supporting initiatives to leading strategic planning and managing product teams.TIME ALLOCATION Customer Implementation Projects: 50%Software Product Competitiveness: 30%Sales Support: 10% People and Process Management: 10%Expected Work And Performance (essential Functions)Lead customer implementation efforts by facilitating knowledge transfer, gathering requirements, delivering user training, and optimizing deployed solutionsBuild and maintain strong relationships with customer subject matter experts, identifying opportunities for expanded product adoptionConduct post-deployment evaluations, including validating success criteria, assessing training effectiveness, reviewing compliance, and analyzing dataDefine and refine product features by developing detailed business requirements and conceptual designsCollaborate with UX teams to enhance interface design, streamline workflows, and improve overall usabilityCreate and maintain customer-facing product documentation to ensure clarity and accuracySupport quality assurance by planning and executing functional test scenariosDevelop marketing materials and deliver compelling product demonstrations to prospective clientsPrepare responses to RFIs and RFPs with tailored, informative contentConduct customer studies to gather requirements, identify best practices, and perform cost-benefit analysesContribute to continuous process improvement initiatives and support team development effortsQualifications3–5 years in Financial Services, (Banking preferred) consumer and business lending end to end loan originations solutions and workflowExperience at a multi-branch, area, regional, or district level is a plus.Bachelor’s degree in Finance, Accounting, Business Administration, Marketing, Management, or a related field.Ability to travel up to 15% for customer visits and industry events.Required Skills/Experience/KnowledgeProven expertise in consumer and business end-to-end loan originations:, including sales, application origination, underwriting, processing, closing and booking and funding, reporting and analyticsKnowledge across omni channels: branch, contact center, and digital channels Risk management inclusive of customer identity, credit risk, compliance and regulatory In-depth knowledge of consumer and business lending products secured, unsecured, and real estate. collateral types and work flowsExperience in marketing and customer engagement, including campaign execution, segmentation, digital and physical engagement, and Voice of Customer programsStrong understanding of back-office loan operations, customer identity verification, and AML/KYC complianceExcellent written and verbal communication skills, with the ability to engage and influence stakeholders at all organizational levelsAbility to understand and apply technology concepts in training, implementation, and testing environmentsFamiliarity with hardware and software components used in branch automationUnderstanding of data structures, data ownership, availability, and interpretation of key performance indicators (KPIs)Strong analytical, quantitative, and critical thinking skillsPreferred Skills/Experience/KnowledgeExperience with cross-functional product teams and Agile/Scrum methodologies.Familiarity with enterprise software development lifecycles (SDLC).Exposure to financial technology platforms and digital transformation initiatives.Experience in customer journey mapping and user experience design.Familiarity with competitive landscape for lending solutionsATTENDANCE/WORK LOCATIONThe position is based in our Richardson, TX Headquarters. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees. The employee is required to evaluate, edit, revise, update, and provide solutions to critical data development and solutions. While performing their duties the candidate must be able to travel overnight, including occasional weekends.DISCLAIMERNothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.[WW1]Not sure the yellow should be included[BB2]Why I this required skill in a lending JD?Additional RequirementsApplicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.Pre-employment background screening will be conducted.Department: Product ManagementThis is a non-management positionThis is a full time position