Benefits Customer Service Rep

Job Title: Benefits Customer Service RepLocation: Lakewood, NJType: Contract To HireCompensation: $25.00 - $27.00Contractor Work Model: Onsite - Hybrid (remote work available)Hours: 9:00am to 5:00pm / Monday - FridayBenefits Customer Service Rep Responsibilities:Handle inbound calls from COBRA benefits members, employers, HR contacts, and brokers with a strong focus on clear and patient phone supportAssist callers with COBRA benefit notices, elections, payments, coverage questions, portal access, and general account informationRespond to incoming email inquiries accurately and in a timely mannerPerform accurate data entry for COBRA benefit enrollments, terminations, changes, payments, and related updatesCarefully review entries against source documents to avoid errors and unnecessary reworkDocument calls, updates, and actions taken in the system with clear and complete notesSupport open enrollment by helping with increased call volume and walking employees through their benefit optionsProvide basic phone or screen-share portal demos for new HR contacts, new clients, and employees, including how to access the portal, review benefits information, read notices, complete elections, and make paymentsWork closely with the benefits team to resolve issues and keep members informedAssist with other benefit department tasks and projects as neededBenefits Customer Service Rep Requirements:Must have prior benefits knowledge, experience processing enrollments or handling claims a HUGE plus.Strong phone skills and a professional, calm manner with callersPrior customer service or call center experience requiredBenefits enrollment, insurance verifications, or medical office experience is a plusStrong data entry skills with a high level of accuracy and attention to detailComfortable working in multiple computer systems and screens at the same timeAble to manage heavy call volume during open enrollment and other busy periodsComfortable leading short phone or screen-share portal demos for HR contacts, new clients, and employeesReliable, organized, and able to follow detailed procedures consistentlyStrong attendance and punctualitySystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.M1Ref: #563-Joule Staffing - Toms RiverSystem One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.