Student Position: Customer Support & Reception Coordinator

Spines: #1 Fastest-Growing Book Publishing Platform in the U.S.At Spines, we're rebuilding publishing for a new era: powered by technology and built around the author.Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format and in multiple languages. The tools we're developing make a complex process simple, scalable, and author-first.Our mission is to make professional publishing possible for everyone, so no great story goes unheard.We're growing a team of people who want to shape the future of publishing, driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere.Ready to build what comes next and rewrite the future For creators around the world? Apply now.Role OverviewWe are looking for a part-time Customer Support & Reception Coordinator to join our team as a key part of the first line of communication for both external clients and internal stakeholders. This role combines customer support, operational assistance, and light front-desk responsibilities.The ideal candidate is highly organized, responsive, and service-oriented, with the ability to manage multiple communication channels while maintaining a professional and friendly tone.Role StructurePart-time positionMinimum 2 hours of physical presence in the office, 5 days a week (reception/front-desk coverage)Remaining hours can be allocated to remote or on-site support workRequirementsFluent English (written and verbal)Strong communication and organizational skillsAbility to multitask and prioritize effectively in a fast-paced environmentCustomer-first mindset with a proactive approach to problem-solving