Workday Systems Analyst, IT

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.Job DescriptionThe Workday Systems Analyst, IT is a senior-level technical professional responsible for enterprise-wide administration, configuration, and optimization of the Workday platform across HCM, Payroll, and Student modules at Texas State Technical College (TSTC). This role serves as a critical bridge between IT and all organizational departments, providing comprehensive technical support and expertise to ensure platform stability, data integrity, and continuous improvement across all Workday functional areas. With enterprise-level system access and institutional perspective, this analyst supports HR, Finance, Operations, Academic Affairs, Student Services, and other departments while maintaining system governance, security, and compliance standards. This IT-focused role emphasizes infrastructure security, application maintenance, technical architecture, and service delivery within established IT service management frameworks.Essential FunctionsThe employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.Application Functionality, Maintenance & IT SecurityMaintain comprehensive application functionality across Workday modules (HCM, Finance, Payroll, and Student) including system and security patches, version upgrades, backups, and disaster recovery processesAdvise on application security models and implement robust security architectures that protect institutional dataWork closely with the Office of Audits and Analysis to ensure appropriate controls and audit logs are in placeInvestigate actual or potential security breaches and ensure all identified breaches are promptly investigated and resolvedImplement system changes required to maintain security and ensure security records are accurateHandle confidential and/or privileged information using discretion and judgment in accordance with FERPA, Title IV, and other regulatory requirementsDevelop test plans to verify logic, system functionality, and security configurationsMaintain working knowledge of scripting languages and automation tools (e.g., PowerShell, Python, PowerAutomate, Power Apps) to enhance system efficiencySystem Administration, Configuration & Security GovernanceLead advanced configuration, maintenance, and optimization of Workday modules with enterprise-level access across all functional areasExecute complex system updates, enhancements, and validations to ensure operational stability, accuracy, and enterprise readinessMigrate configuration changes from sandbox tenants to production environments after thorough testing and validationServe as the configuration deployment specialist across all Workday environments, ensuring consistency and accuracy system-wideManage comprehensive security governance including role-based permissions, access controls, security role assignments, and ongoing audits to maintain system integrity and appropriate segregation of dutiesReview and approve security role assignments, ensuring appropriate access levels across all modules in accordance with established governance and SME guidancePerform regular audits to ensure role appropriateness and least-privilege principlesDesign security models, role frameworks, and enterprise-wide business process architectures that balance automation, compliance, and usabilityOversee business process configurations, approval workflows, and system integrations that span multiple organizational unitsCollaborate with the functional area analysts on Workday business processes, notifications, condition rules, and calculated fields in alignment with business requirementsApplication Change Control & Release ManagementPlan, coordinate, configure, test, and communicate changes, upgrades/maintenance schedules, and new services with clients, ensuring business operations will operate correctly in current and future environmentsWork collaboratively with functional SMEs for bi-annual tenant release cycles, including feature impact assessment, prioritization, sandbox testing, regression plans, UAT coordination, and go-live executionCoordinate testing cycles, including unit testing, integration testing, and user acceptance testing for system changesManage implementation of new modules, features, and integrations with minimal disruption to operationsDesign enterprise-wide business process frameworks and rules that balance automation, compliance, and usabilitySupport Process Workflow & SLA ManagementCreate, update, and manage application support tickets through the TSTC Support process workflow by logging and tracking progress from initiation through resolution using the ticket monitoring systemEnsure all requests for support are dealt with according to established SLAsAnswer and respond to all incoming customer support tickets within defined SLAsPrioritize, investigate, diagnose, and resolve user issues and incidentsTroubleshoot and/or escalate application issues or defects to vendorsImplement agreed remedies and preventative measures to facilitate recoveryOwn escalation and incident response, escalating to vendors as neededOperate within defined SLAs for application support requestsData Integrity, Compliance & Advanced ReportingEnsure the integrity, reliability, and audit-readiness of enterprise data supporting compliance requirements, external reporting, and leadership decision-makingApply strong data governance practices to reduce institutional risk and maintain system trust across all departmentsMonitor data quality, identify anomalies, and implement corrective measures to maintain accuracy in production environmentsEnsure compliance with FERPA, Title IV, and other student data privacy and educational regulations in addition to HR, payroll, and financial compliance requirementsUtilize Workday Report Writer (and calculated fields as needed) to develop targeted diagnostic reports for technical troubleshooting, data validation, and root-cause analysisPerform system health checks and internal audits using advanced reporting to verify data integrity, security configurations, and business process behaviorMaintain proficiency in Workday reporting tools exclusively for internal IT investigations and researchDefine reporting standards and support compliance requirementsMonitoring, Analysis & Continuous ImprovementMonitor, identify, and analyze patterns, trends, and issues across all Workday modulesUpdate products and processes as needed based on monitoring insightsPerform proactive system health checks to identify potential issues before they impact operationsStay current with Workday releases, features, and updates, assessing their applicability and potential benefits across the organizationProactively identify opportunities for system optimization and process automationServe as escalation point for technical issues that cannot be resolved at the functional area levelDocumentation & Knowledge ManagementMaintain comprehensive system documentation including knowledgebase articles, root cause analyses, support ticket requests, change logs, and user management documentationDocument application-specific knowledge base articles, change logs, and Root Cause Analyses (RCAs)Develop and maintain system documentation, user guides, and standard operating proceduresEnsure documentation promotes consistency, clarity, and quality assurance across all Workday systems and processesIntegrations & Technical ArchitectureCoordinate with App Engineering teams to assist with integration design and data flowsImplement prebuilt APIs and custom integrationsMaintain proficiency in integration technologies and data management toolsIdentify and escalate integration issues to the Application Engineering team for resolutionMonitor integration performance and troubleshoot connectivity issues between Workday and other enterprise platformsCross-Functional Collaboration, Training & SupportCoordinate with functional SMEs (HR, Payroll, Finance, Student Services, Academic Affairs, Registrar, Financial Aid) to ensure proper technical understanding of Workday requests and align solutions to business processesCommunicate and partner with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutionsCollaborate with cross-functional teams across IT to effectively resolve issues and optimize system performanceParticipate in cross-functional team meetings and represent Support throughout the product release planning phasesProvide comprehensive technical support to functional area analysts and end users across all departmentsCreate documentation and process improvement plans to the functional area analystsCollaborate with Functional Area Analyst to discuss new features, system updates, and optimization techniquesMay provide escalation support and mentoring to Application Administrator personnelFacilitate change management, guiding teams through the adoption of new processes and technologiesElicit, document, and distribute client feedback on products and services to interested stakeholders within TSTCProject Management & Strategic InitiativesContribute to the strategic planning of enterprise technology initiatives and the development of strategies, policies, standards, procedures, and toolsContinually seek opportunities to improve systems and processes, enhancing efficiency and user experience across the organizationEvaluate emerging technologies and recommend data-driven solutions that align with institutional prioritiesBalance the unique needs of academic, administrative, and student-facing operations while maintaining enterprise-level system integrity and standardizationDevelop and present well-reasoned, data-driven recommendations for enhancing business processes and Workday functionalitiesAdditional ResponsibilitiesUnderstand the business function and workflows of each application across HCM, Payroll, and Student areasMay require availability outside of normal working hoursOther duties as assignedQualificationsEducationAssociate degree in Information Technology requiredBachelor's degree in Computer Science, Information Technology, or related field preferredExperienceMinimum of 4-6 years related experience in Workday systems administration across multiple functional areas (HCM, Payroll, Finance and/or Student)Minimum of 1-2 years of advanced experience in Workday administration with a proven track record in a complex, multi-tenant environmentExtensive experience as an Application Administrator or in a similar leadership roleDemonstrated leadership experience in a team environmentAdvanced experience with Workday configuration, reporting, testing, and troubleshootingDemonstrated ability to operate independently, exercise sound judgment, and lead complex technical workStrong analytical, communication, and problem-solving skillsWorkday Ecosystem - RequiredBasic to advanced proficiency with Workday Security, Business Process framework, and Report Writer, including the ability to:Configure business processes, notifications, condition rules, and calculated fields in alignment with business requirements and least-privilege principlesEstablish frameworks for managing Security & Access Governance, Business Process Architecture, and Tenant & Release Management, focusing on RBAC, least-privilege audits, and coordinating bi-annual cyclesImplement EIB, API implementation, and advanced Reporting & Analytics to support executive and compliance data needsCoordinate with functional SMEs across HR, Payroll, Finance, and Student departments to align technical solutions with business processes and compliance standards like FERPAWork collaboratively with functional SMEs for tenant release cyclesDefine reporting standards and support compliance requirementsSkills & AbilitiesAdvanced knowledge of Workday functionality, reporting tools, and data structures across HCM, Payroll, and Student modulesAbility to translate complex technical concepts into clear guidance for non-technical audiencesStrong analytical skills with the ability to assess risk, identify trends, and recommend solutionsHigh level of organization, attention to detail, and commitment to data accuracy and quality assuranceAbility to plan, prioritize, and execute complex system initiatives with minimal supervisionDemonstrated capability to mentor peers and influence outcomes without formal authorityStrong collaboration skills across functional areas and institutional partnersProfessional judgment in handling sensitive data, compliance requirements, and system accessHands-on experience in process automation, best practice approaches, technology efficiency, and effectivenessExcellent time management skills and ability to multi-task many requests in an organized and timely mannerAbility to balance and prioritize requests from multiple peopleOrganizational awareness and the ability to navigate through formal and informal structuresOutstanding attention to detail with superior time and project management skillsTechnical KnowledgeWorking knowledge of SQL programming language - recommendedExperience with scripting languages and automation tools (e.g., PowerShell, Python, PowerAutomate, Power Apps)Working knowledge of Entra/Active Directory, Intune, and Group PoliciesKnowledge of integration technologies, APIs, and data management toolsFamiliarity with IT service management frameworks and ticketing systemsPreferred Qualifications (Certifications - a Plus)Workday Pro Platform Administrator CertificationWorkday Pro Security CertificationWorkday Pro Adaptive Planning CertificationWorkday Pro Certification in at least 2 modules across HCM (Recruiting, Learning & Development, Talent, Benefits, Compensation), Payroll (Core Payroll, Time Tracking), and/or Student (Student Recruiting & Admissions, Student Records, Student Financials)CompTIA, A+, Network+, Server+, or ITIL Foundations certificationsExperience serving as a technical lead or mentor to other analystsExperience supporting operations in a multi-campus or complex organizational environment, particularly in higher educationExperience in higher education environments with understanding of academic calendars, enrollment cycles, and student lifecycle managementEqual Opportunity EmployerTexas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.Employment Eligibility VerificationIf hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.Background ChecksA criminal history background check will be required for the finalist(s) under consideration for this position.