Hybrid IT Support Team Lead - SLA & CSAT Leader

A leading managed service provider is seeking a Support Team Lead to guide Tier 1 and Tier 2 engineers. This hands-on role requires strong technical knowledge and effective leadership skills to resolve escalated issues and meet SLAs. The ideal candidate will have 3+ years in IT support, experience with Windows Server and Office 365, and a track record of team mentoring. This position offers a competitive salary between $95,000 and $105,000 with a hybrid work model. J-18808-Ljbffr