Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Kanchipuram - KBJ Hari Corporate Complex - CSE

Role Description: Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales - Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfactionKey Accountabilities:Lead Generation* Generates lead for deals through interactions with DSE or through channel partners/open marketCustomer Relationship ManagementEnd to end customer relationship management including explaining product offerings and resolving sales queriesCross-selling product offerings to customersEducates customer with information to build their understanding of issues and capabilitiesGoes beyond their day to day work to assist customers in a positive mannerDealer Relationship Management* Maintaining relationship with assigned dealerDeal ProcessingCollecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)Internal Stakeholder ManagementInteract with operations and credit team in order to ensure smooth processing of loan applicationsKPIs:Units Disbursed1st EMI ResolutionRC CollectionQualification: Any Graduate Experience: 0-2 years' work experience only in Vehicle SalesSkills & CompetenciesFunctional CompetenciesCommunication SkillNegotiation SkillMarket/Industry KnowledgeAnalytical SkillProduct KnowledgeBehavioural Competencies* Execution Excellence* Customer CentricityHiring Parameters:Should be comfortable to move in the marketShould have learning attitudeShould have bike and licenseShould have good knowledge of RTOShould have product knowledge