Customer Service Executive - UCV Finance - Motor Finance - Sales - Aurangabad - ABC Complex - CSE

Key Accountabilities:Lead Generation* Generates lead for deals through interactions with DSE or through channel partners/open marketCustomer Relationship ManagementEnd to end customer relationship management including explaining product offerings and resolving sales queriesCross-selling product offerings to customersEducates customer with information to build their understanding of issues and capabilitiesGoes beyond their day to day work to assist customers in a positive mannerDealer Relationship Management* Maintaining relationship with assigned dealerDeal ProcessingCollecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)Internal Stakeholder ManagementInteract with operations and credit team in order to ensure smooth processing of loan applicationsKPIs:Units Disbursed1st EMI ResolutionRC CollectionQualification: Any Graduate Experience: 0-2 years' work experience only in Vehicle SalesSkills & CompetenciesFunctional CompetenciesCommunication SkillNegotiation SkillMarket/Industry KnowledgeAnalytical SkillProduct KnowledgeBehavioural Competencies* Execution Excellence* Customer Centricity