Resource Assignment Analyst

Position OverviewAt U.S. Legal Support, our success starts with coordination—and that’s where you come in.As a Resource Assignment Analyst (RAA), you’ll play a key role in coordinating and assigning interpreters for client-requested proceedings across the country. This is a fast-paced, detail-driven role that blends scheduling, administrative support, and client communication.👉 This role requires current or prior experience as a Resource Assignment Analyst (RAA).You’ll work closely with internal teams, external partners, and clients to ensure every assignment runs smoothly and efficiently. If you enjoy keeping things organized, solving problems on the fly, and delivering great customer service, you’ll thrive here. Location: WFH - Must be able to work Pacific Standard Time Schedule: Monday-Friday 8:00AM - 5:00PM PST - Must be able to work these hoursWhat You’ll DoReview, edit, and maintain the job calendar daily to ensure accuracy and coverageCoordinate and assign interpreters based on client needs, availability, and requirementsPartner with internal teams to understand service requests and align on prioritiesCommunicate with clients and external resources via phone and email in a professional, timely mannerMonitor incoming requests and respond quickly to last-minute changes or cancellationsCollaborate with the Scheduling Team to ensure work orders are completed accurately and on timeSupport special projects and additional tasks as neededWhat You Bring (Non-negotiables + strengths) 👉 Current or prior experience as a Resource Assignment Analyst (RAA) (required)Strong administrative and customer service experienceExcellent written and verbal communication skillsHigh level of organization with the ability to multitask in a fast-paced environmentStrong attention to detail and commitment to accuracySelf-motivated with a strong work ethic and results-driven mindsetCore CompetenciesDependable and reliable with strong attention to detailFlexible and able to adapt under pressureStrong problem-solving and critical-thinking skillsClient-focused with a professional and approachable demeanorClear and effective communicatorWhy Join U.S. Legal Support?We take care of our team so they can take care of our clients. Our benefits are designed with you (and your family—including pets!) in mind:Medical, Dental, and Vision insuranceParental LeaveLifeLock identity protectionFun team activities and company culture initiativesAnd more!