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Remote--Service Now Architect Platform Architect (ITSM/ITOM/ITAM)--Full Time

Okaya InfocomRemoteJune 4th, 2026
Title: Service Now Architect Platform Architect (ITSM/ITOM/ITAM)Location: RemoteDuration: Full TimeJob Description:1.12+ years of experience in Solution Architecture and at least 5+ years of experience in ServiceNow ecosystem as an Architect.2.At least 2 implementation project experiences, one of which is for large customers.3.Strong knowledge of ServiceNow Platform4.Experience implementing multiple products of ServiceNow.5.Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value6.Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model7.Provides technical guidance in platform development and platform- wide solutions8.Ability to work in a consulting & advisory role with customer.9.Assesses health (performance, manageability, usability, scalability, upgradability, and security)10.Experience with competition SaaS platform ( BMC, Ivanthi, Jira)11.Experience working with Banking Customer12.Create detailed strategy that is aligned with the client's short- and long-term needs13.Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.14.Ability to solve problems, troubleshoot, manage technical escalations.15.Adhering to best practices, check if our architecture and design dec isions align with ServiceNow best practices16.Alignment to out-of-the-box, Ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform17. Experience in migrating between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.Roles & Responsibilities:1.Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model2.Provides technical guidance in platform development and platform- wide solutions3.Ability to work in a consulting & advisory role with customer.4.Assesses health (performance, manageability, usability, scalability, upgradability, and security)5.Create detailed strategy that is aligned with the client's short- and long-term needs6.Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends7.Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.Generic Managerial Skills, If any1.Strong analytical and troubleshooting skills.2.Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.3.Ability to work collaboratively across security, IT, and risk teams.4.Self-driven and adaptable to fast-paced environments.