Escrow Manager

JOB SUMMARY:Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.PRIMARY RESPONSIBILITIES:Ensure daily branch operations are conducted in accordance with operations standardsEstablish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closingEnsure quality customer service. Monitor and respond to the customer service management system (CQE).Serve as point of contact for customer questions and concerns as neededPrepare and adhere to departmental budgets with focus on expense reduction and maximizing revenuePerform as a team member in allocating and coordinating the workflowMaintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and proceduresKeep abreast of area competitors' products, services and costsMaintain and foster branch participation in division/community events and promote company values and cultureAct as liaison between all parties to the transaction within the Title & Settlement ProcessHandle all aspects of the settlement transactions and facilitate closingsFollow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policyPerform other duties as assignedREQUIRED EDUCATIONMinimum High School Diploma or equivalentLicensing requirements as required by State/Federal AgenciesNotary Public license requirements as required by StateREQUIRED EXPERIENCERelated Functional Experience: Minimum of 3-5 years Escrow Operations ExperienceSupervisory Minimum of 2 years at a supervisory level or above.Specialize in RESPA with understanding of company's underwriting guidelinesUnderstanding of title and settlement rules and regulationsEffective communication, presentation, and organization skillsCapacity to work in a multi- location team environmentAbility to prioritize conflicting demands & meet department needs with available resourcesEfficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plusLoyal: Shows firm and constant support to a causeTeam Player: Works well as a member of a groupFunctional Expert: Considered a thought leader on a subjectSelf-Starter: Inspired to perform without outside helpGoal Completion: Inspired to perform well by the completion of objectivesResolve complex problems and execute complex transactions as needed