Desktop Support Engineer

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Axiom Technologies LLC, is seeking the following. Apply via Dice today!The Desktop Support Engineer (Full Time ) role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.Travel will be required as per business needs:Base Site-TemeculaMileageHotelTravel TimeSan Diego - 1HRYesNANASylmar - 2HRYesApplicable if the stay is beyond 1 dayYesScottsdale - 6 HRYesYesTravel to be planned outside of business hours/weekendKey Responsibilities:3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requestsEscalate issues as appropriate and act as a technical escalation for the end userMaintain a high level of customer satisfactionComply with the desktop group practices and proceduresUpdate ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.Identify technical and process issues and recommend improvementsAchieve target ticket volumes and ticket resolution levelsResponsible for compliance with applicable corporate policies and proceduresMaintains productive relationships with peers and management in IT and the clients whose issues are being worked onFollows the processes and practices established for the groupCoordination and consulting with client areas to help analyze problems and needs and recommend technical solutionsPerform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POSdevices, etc.Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issuesHandle software installation/support/upgradesProvide 1st/2nd level Help Desk supportPerform basic LAN and internetworking-related activitiesHave strong internetworking and troubleshooting skillsHave A+ certification & at least one certification from either Cisco or MicrosoftMay have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)Must be a self-starter and can manage multiple tasksExceptional customer service skillsGood communication skillsAbility to work independently or as part of a teamAbility to complete tasks effectively with minimal supervisionMust be available to work flexible work schedulesHigh-level skill setOutstanding people skillsSelf-starter, needs to be able to work on his/her ownProficient in Windows 10 & 11 and Office Suite/O365--