GENERAL MANAGER - Monroe University - Bronx, NY

Salary: $100,000 - $105,000Other Forms of Compensation: Bonus Eligible At over 300 colleges and universities across the country, Chartwells Higher Education is re‑inventing the on‑campus dining experience. We are investing in high‑tech, food‑infused social spaces that bring people together to promote meaningful relationships and interactions. We are food‑forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. Job Summary Chartwells Higher Education is seeking an accomplished General Manager to lead dining operations at Monroe University. This is an exciting opportunity to make a meaningful impact on campus life while managing a high‑visibility account in a fast‑paced, service‑driven environment. What You’ll Do Lead, mentor, and develop a high‑performing management and hourly team, promoting professional growth and succession planning Manage the account in accordance with approved budgets while meeting or exceeding client expectations Build and maintain outstanding relationships with employees, guests, clients, and campus partners Ensure full compliance with Chartwells’ policies, procedures, and local, state, and federal regulations Oversee all financial aspects of the operation, including: P&L accountability and financial reportingSales, flash, and trend analysisBudget development, forecasting, and cost controlsCash handling and reconciliation of multiple cash banks Maintain food cost controls while upholding exceptional quality and service standards Plan menus collaboratively with culinary leadership, supporting innovation and student engagement Manage purchasing systems and inventory controls Ensure strict adherence to HACCP standards, food safety protocols, and proper food storage and usage Monitor and enforce health, safety, and fire regulations related to food service and facilities Actively participate in employee meetings, reviews, performance coaching, and training programs Champion strong interdepartmental collaboration and integrate dining operations into the broader campus operational plan Lead catering operations with a focus on service excellence and client satisfaction Preferred Qualifications Bachelor’s degree preferred, or equivalent professional experience 8–10 years of upscale food service experience, including at least 6 years in a management role Demonstrated success in personnel management, including hiring, training, evaluation, and development Proven ability to meet strategic and financial goals while maintaining compliance with company and client standards Strong financial acumen, including budgeting, forecasting, food cost management, and inventory control Exceptional leadership, organizational, and communication skills Ability to prioritize, multitask, and remain focused in a dynamic environment Effective problem‑solving and conflict‑resolution skills Strong catering experience (required) Knowledge of HACCP controls and food safety best practices Experience monitoring compliance with health and fire regulations Polished business etiquette with outstanding client‑relation skills Proficiency with Microsoft Office (Word, Excel, PowerPoint) ServSafe or Department of Health certification preferred Commitment to the highest standards of integrity, ethics, and professionalism Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Benefits Medical Dental Vision Life Insurance/AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Equal Opportunity Employer Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. #J-18808-Ljbffr