Program Manager
Job Description:
Client Account Ownership - Full ownership of a strategic client account, ensuring successful delivery of large-scale product development programs while proactively identifying new business opportunities. Client Relationship Management - Proven experience in building strong client relationships with excellent articulation, negotiation, and detailing skills to foster trust and confidence. Program Status & Reporting - Ability to present clear, concise, and data-driven status updates to client leadership, including CIO-level reporting. Product Development Coordination - Strong experience in orchestrating product development phases - from requirement grooming and engineering to testing, rollout, and release - ensuring adherence to modern engineering practices (CI/CD, DevOps, Automated Testing, etc.).Technical Understanding - Adequate exposure to web technology architecture, cloud platforms, and data solutions to support technical discussions and solutioning. Agile Program Management - Demonstrated expertise in Agile product development with multiple scrum teams, including backlog management, sprint planning, and ceremonies across distributed teams. Experience with Onsite-Offshore Teams - Proven track record of working in hybrid models with offshore teams of 50+ members delivering complex product development programs. Detail-Oriented Leadership - Strong passion for diving into product, functional, and technical details to ensure quality outcomes. Domain Knowledge (Preferred) - Experience in Payment Processing, Settlement, or Commission processing in the hospitality or financial services domain is a plus. Program Manager Job Description
Duties and Responsibilities:
End-to-End Account Management - Ensure effective delivery of ongoing SoWs while driving account growth through proactive engagement and identifying new business opportunities. Onsite Program Leadership - Act as the Onsite Program Manager collaborating with the offshore delivery team to manage a 50+ member development team.
Client Relationship Management:
Represent Experion as an Ambassador at Client side - ensuring Experion is seen as a trusted partner in delivery, quality, and communication.
Build strong rapport with Client stakeholders through regular engagement, proactive updates, and value-driven interactions.
Conduct status reviews with Client leadership, ensuring risks, dependencies, and mitigation strategies are well-communicated.
Proactively identify and pursue new opportunities to expand Experion's footprint within the client organization.
Product Requirements & Engineering Coordination:
Product Grooming - Align with client product managers to identify feature priorities and facilitate detailed requirement grooming sessions with Experion's Product team (onsite and offshore).Workshop Management - Organize and drive requirement workshops, ensuring participation from Client SMEs, architects, and product owners. Sprint Execution & Tracking - Align with the offshore team to track burn-down progress, monitor sprint goals, and ensure alignment with client expectations.
Note:
This will involve multiple scrum teams. Product Reviews/Demos - Drive preparation, scheduling, and execution of Product Demos at the end of every sprint, ensuring client feedback is captured and tracked to closure.
Program Status & Metrics Management:
Develop, maintain comprehensive program plans with clear milestones, dependencies, delivery timelines.
Proactively identify dependencies, risks, schedule delays, or delivery threats - communicating them to stakeholders with actionable mitigation plans.
Manage invoice plans, T&M timesheets, and financial tracking to ensure seamless invoicing in collaboration with the offshore program manager.
Communication & Reporting:
Deliver clear, concise, and impactful communication - both written and verbal - ensuring client stakeholders are informed and engaged. Present program updates to Client's CIO and leadership team with a focus on summarization, risk visibility, and actionable insights.
Any Additional Information/Specifics:
Experience in Quality Assurance and production support.
Highly effective and thrives in a dynamic environment.
Comfortable with proactive outward communication, leadership, and positive about accepting challenges.