FAE (Field Application Engineer)

MiTAC Computing Technology USA Corporation, a subsidiary of MiTAC Holdings Corporation, stands as a reputable and professional IT solutions provider with a remarkable track record spanning over four decades. We take pride in delivering comprehensive solutions encompassing edge to cloud computing. Our extensive expertise in research and development, manufacturing, testing, assembling, supply chain management, logistics, marketing, and servicing makes us a top-notch IT solutions provider. Our firm focus on customer satisfaction drives us to excel in catering to specific needs. Our rich server customization capabilities combine to form a seamless robust relationship with our client’s data centers, channel partners, and systems integration service providers. This synergy enables us to deliver flexible and customizable solutions, meticulously aligned with our customers exacting system and application requirements. MiTAC is committed to serving the ever-changing datacenter and cloud ecosystem, and team members must have a positive thinking and can-do belief to inspire each other and everyone we interacted with. Job description This is a full-time permanent position offering comprehensive employee benefits. It is an on-site role, and we do not provide remote or hybrid work options. We are currently seeking a Field Application Engineer to provide support to our custom application development and installation team. The successful candidate will possess an understanding of networking protocols, security measures, software development and customer support practices. The individual hired for this position will be responsible for providing guidance to our customer's on existing products, building new products and troubleshooting customer issues. Job Requirements - Strong communications skills - Technical knowledge x86 Servers and workstations - Strong troubleshooting ability of x86 servers/workstation Hardware and BIOS/BMC - Support of Linux and Windows OS - Basic understanding of network technology - Some travel maybe required Job Responsibilities - Interface with current and new customers to help match company products with customer needs - Strong troubleshooting skills to help customers diagnose issues with server and workstation systems. - Repair defective server units by replacing failed parts or reflashing firmware packages - Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management -Some travel maybe required Job Type: Full-time Salary: $70,000.00 - $120,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement Plan Vision insurance Schedule: 8 hour shift Day Shift Monday to Friday Supplemental pay types: Bonus pay Ability to commute/relocate: Newark, CA 94560: Reliably commute or planning to relocate before starting work (Required) Willingness to travel: 25% (Preferred) Work Location: In person Job Type: Full-time Pay: $70,000.00 - $120,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person