Software Support Specialist

Are you a problem-solver ready to help improve industrial operations? We're looking for a Software Support Specialist who can understand complex technical systems and support customers through installing, configuring, and troubleshooting HanAra's industrial software. This is a hands-on, customer-facing role. You'll install solutions, resolve technical issues, and support process industry leaders across power generation, district energy, water/wastewater, oil & gas, and manufacturing. For HanAra, it is about solutions and people. We focus on our ability to connect innovative solutions with expertise and customer care. To better help our customers and the process industry, we are looking for new members to join our team. If you believe in helping the process industry improve operations through technology and data, please apply. Responsibilities Installing solutions: Deploying HanAra's software at customer sites (typically remotely) and providing the necessary engineering services to get systems up and running Managing installed solutions: Maintaining an accurate record of solutions deployed at customer sites, tracking software versions and update statuses, and managing reported issues through to resolution Resolving issues: Providing onsite and offsite technical support, troubleshooting problems, and following up with customers to ensure successful resolution Documenting expertise: Improving technical documentation and sharing product knowledge to support customers and internal teams Improving the product: Partnering with product development and engineering teams to enhance solutions based on user and customer feedback Supporting sales: Working with the sales department to provide technical expertise during the pre-sales process and connecting the sales department with the customers during engineering engagements Skills and Qualifications Self-directed learner who can master complex technical concepts independently Natural problem-solver who can diagnose and resolve technical issues efficiently Effective communicator who can translate complex technical concepts into clear, practical guidance for customers Technically grounded professional with experience in software project implementation and installation, network administration (Windows), and SQL database management Industrial systems specialist with SCADA/DCS/HMI/PLC knowledge and experience configuring plant data interfaces such as OPC, Modbus, or BACnet What We Offer Compensation: $65,000 - $80,000 Location: In Person-Austin, TX US Time Off: 5+ weeks of paid time off and holidays Healthcare: Medical, dental, and vision plans, plus FSA/HSA access Retirement: 401(k) with company match Parental Leave: Paid parental leave and adoption assistance Additional Protection: Group life and personal accident insurance About HanAra Software We develop advanced analytics solutions that help process industry leaders optimize operations through data-driven insights. Our customers include power generation, district energy, water/wastewater, oil & gas, and manufacturing operations looking to improve efficiency, reduce downtime, and enhance safety through data management and predictive analytics. We're a growing company where your technical expertise and problem-solving skills will directly impact both our customers' operations and our company's growth. HanAra Software Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, creed, disability, marital status, personal appearance, gender identity or expression, veteran or disability status, or any other classification protected by federal, state. Job Type: Full-time Pay: $65,000.00 - $80,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Work Location: In person