ServiceNow Architect

Engagement OverviewArganteal is delivering the ServiceNow workstream of a federal Customer Infrastructure Project. The engagement deploys an ITSM Phase 1 MVP on the Customer's existing ServiceNow Government Community Cloud (GCC) instance, supporting a firm Base Operational Readiness milestone of July 1, 2026. The scope covers Incident, Request, Problem, and Change management; CMDB Foundation; IRM baseline with a Tenable spoke; and a bidirectional integration to Salesforce via IntegrationHub.Role SummaryThe ServiceNow Solution Architect leads the technical design and delivery of the ServiceNow workstream. The role authors the Low Level Design, owns the CMDB foundation model, designs the Salesforce integration, designs the IRM baseline, and authors ServiceNow contributions to the compliance evidence package. Following Low Level Design completion the Architect remains hands-on keyboard for complex configuration, integration build, and code review through cutover and stabilization. The role reports to the Arganteal engagement lead and coordinates daily with the engagement team and the Customer's ServiceNow administrators.Key ResponsibilitiesAuthor the Low Level Design covering ITSM process configuration, CMDB CI class hierarchy and relationship model, IRM baseline structure, and the Salesforce integration architectureDesign the CMDB Foundation including CI class hierarchy, relationships, discovery sources, data ownership rules, and reconciliation strategyDesign the bidirectional ServiceNow to Salesforce IntegrationHub integration including system of record per object, transform map strategy, conflict resolution, error handling, retry logic, and FOCI boundary considerationsDesign the IRM baseline including control framework alignment to NIST 800-171 and CMMC v2, risk scoring methodology, the vulnerability to incident workflow via the Tenable spoke, and remediation routingDesign the multi-environment deployment strategy across Dev, Test, Stage, and Prod, including Scoped Application strategy, Update Set management, and release coordination with the Customer's change processDevelop and configure complex ServiceNow components including IntegrationHub spokes, advanced Business Rules, Script Includes, and Flow Designer flowsAuthor ServiceNow contributions to the NIST 800-171 inheritance memo and FOCI boundary evidence packageReview and approve all engineer-developed configuration, scripting, and Update Sets prior to promotionLead production cutover oversight for the July 1, 2026 Base Operational Readiness milestoneRequired QualificationsFive or more years of hands-on ServiceNow architecture and development at production scale, including ITSM, CMDB, and IntegrationHubDemonstrated experience designing and implementing CMDB foundations including CI class hierarchies, relationship models, and data governanceDemonstrated experience designing and implementing bidirectional ServiceNow integrations to enterprise systems, including system of record decisions, transform map strategy, and error handling architectureExperience with ServiceNow IRM (or GRC) including control framework alignment, risk scoring, and vulnerability management integrationsStrong working knowledge of ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Policies), Flow Designer, ACLs, and platform securityExperience designing multi-environment deployment strategies including Scoped Applications, Update Set management, and release governanceServiceNow Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA), or equivalent demonstrable architecture experience including ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM and at least one of CMDB, IRM, or IntegrationPreferred QualificationsPrior ServiceNow Government Community Cloud (GCC) experience or comparable FedRAMP authorized ServiceNow deploymentsExperience designing ServiceNow integrations to Salesforce specificallyExperience with the ServiceNow Tenable spoke and IRM Vulnerability ResponseFamiliarity with FOCI mitigated, ITAR, or NIST 800-171 / CMMC environments and the architectural implications of FOCI boundaries on integration designExperience authoring compliance evidence packages and inheritance memos for FedRAMP authorized SaaS platformsActive or recent federal compliance onboarding (NSA training or equivalent)Engagement DetailsDuration: approximately eight weeks at 40 hours per weekAllocation: heavy through Discovery and Low Level Design, then sustained hands-on through build, integration validation, and cutoverLocation: Remote, No travel but must be in the United StatesNo TravelPowered by JazzHRDjz3UJadHE