Senior Piercer

Based in New York, NY, the Senior Piercer will report to the Studio Manager and will execute piercing services within the Studio while also being a piercing subject matter expert and mentor for the Studio team. In this role, you will help develop the piercing knowledge and skills of your studio's talent to ensure they consistently deliver exceptional customer service. You will also partner with management to implement strategies that drive revenue to help your Studio meet their goals, while maintaining a safe environment for both employees and customers.Hourly Rate: $36.05/hourKey Responsibilities:REVENUEFinancial AcumenEmbodies our performance-oriented culture by meeting and exceeding expectations and targetsPartners with your Studio Manager to implement strategies to continually improve key business metrics like piercing throughput and AOV in order to achieve your sales plan, while maintaining our high safety standards.Service OrientedDelivers a smooth piercing at a perpendicular angle with a gentle transition and has the ability to expertly troubleshoot in the procedureServes as a brand ambassador: welcomes and educates clients on the unique Studs' piercing and shopping experience through our selling cycleSteps in to support service recovery and de-escalate customer situations, as neededProvides excellent bedside manner with empathetic yet confident, clear, and professional communication with clients during the entire Studs' experienceIdentifies and escalates client feedback to improve the overall experienceOPERATIONSDecision Quality & ExecutionProtects the piercing experience to ensure overall safety and satisfaction for the Piercing Team and the clientsLeverages Studs' policies and resources in decision-makingBalances analysis, experience, and integrity when making decisions for the overall businessOptimizes Work Processes Be well-versed in piercing operating procedures and regulations to ensure client experience and work safety standards are metPartner with your Studio Manager and Compliance partner to ensure the studio is always inspection-ready.Owns auditing and submission of detail record keeping including all maintenance, sterilized inventory and toolsOwns sterilization levels of piercing inventory and piercing supply orders to ensure correct on hand levels that support the needs of the businessTALENTIntegrityLeads by example and models behavior for the Studio teamActs as manager in the building when the SM and ASM are not presentParticipate in Piercer Roundtables to provide valuable input on new Studs' initiatives and cascade relevant information to your home studio, ensuring that the team is informed and aligned with company goals and strategies.Prioritizes Studio compliance and is accountable to company policies and standard operating proceduresAdmits mistakes and is not afraid to escalate when help is neededLives out our Core ValuesBuilds & Develops Effective TeamsDevelops piercing talent in home studio by delivering scheduled trainings created by the Piercing Education team and coaching via 1:1's, with 12-15 hours each quarter for dedicated mentorshipShows consistency by providing best in class service to everyone in the StudioOwns piercing operations training for non-piercing team members and mentorship to the fellow PiercersProvides solutions-oriented feedback and is open-minded to receiving itRequirements:Experience: At least 6 months of piercing experience at Studs (Apprentice experience does not count)Internal candidates must also be in Good Standing to applyMust maintain open availability and be able to work 30-40 hours per week, including weekends and holidays, to pierce a minimum of 19 appointments a dayComfortable standing for extended periods of time up to 8+ hoursAble to lift, carry, and move at least 20 lbsMust be able to handle chemicals safelyMust be able to visually inspect ear anatomy to execute advanced piercingsMust be able to deliver piercings with a steady handDriven, creative problem solver that consistently acts with integrity and speaks upOwner's mindset, with the ability to approach feedback and problems with a positive attitude.Strong business acumen and can help foster teamwork between Piercers and Earbar team membersPatient and effective communicator that can deliver trainings and accommodate different learning stylesBenefits & PerksComprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)Voluntary Life InsuranceHealth and Commuter Tax-Advantaged Accounts401(k) Retirement Savings PlanPaid Time Off and Paid Safe & Sick Leave AccrualsPaid Parental LeavePaid Sabbatical After 4 Years of ServiceExclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!