Client Technical Analyst (Remote)

1. About Our Client: The organization is a global data and technology company operating across various industries including financial services, healthcare, automotive, agribusiness, and insurance. It addresses the challenge of unlocking the power of data by investing in people and advanced technologies. The company has a large international presence with 25,200 employees in 32 countries, enabling it to impact numerous markets worldwide.2. About the Opportunity: The Client Technical Analyst plays a key role supporting the main API/Member platform and related services. This position is essential for maintaining smooth operations by providing Tier I support, resolving customer application issues, and ensuring effective communication and documentation. The role contributes directly to helping the organization deliver reliable online credit education and identity protection tools to consumers.3. Responsibilities:Research and diagnose complex software issues raised by clients or membersDevelop and implement SQL queries for issue investigation and analysisExamine error logs and database contents to identify problem causesDocument and implement workaround solutions when possibleRecord steps to reproduce issues for resolution by internal and external teamsCreate and maintain documentation of processes, procedures, and technical instructionsManage production and staging support tickets4. Requirements:Minimum of 3 years in development or technical supportBachelor's degree in Computer Science or related field, or equivalent experienceExperience supporting sites with API and SDK integrationProficiency with Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scriptingFamiliarity with Splunk, Data Dog, MuleSoft, and SalesforceUnderstanding of troubleshooting and web technologiesKnowledge of programming and software development conceptsExperience with automation or self-service technologiesStrong critical thinking and consistent customer issue resolution skills5. Pay Range and Compensation Package:Salary range: $57,111 to $98,993 per year6. Benefits & Perks:Comprehensive medical, dental, and vision insuranceMatching 401(k) retirement planLife and disability insuranceFamily leaveFlexible work environment including remote, hybrid, or in-office optionsFlexible time off including vacation, sick days, 12 paid holidays, and volunteer time off7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.