Overnight Alarm Monitoring Specialist

When Others Sleep, You Keep Operations Safe-Overnight Alarm Monitoring Specialist Be the calm, confident first point of contact for a large, fast-moving retail operation that runs 24/7. This overnight role is ideal for professionals who thrive in high-responsibility environments, handle pressure with professionalism, and take pride in delivering accurate, customer-focused support. Your work plays a critical role in protecting stores, supporting field teams, and ensuring a timely response to alarms and urgent situations.Hours & PayPay Rate: $19.50 per hourSchedule: 11:00 PM-7:30 AM (overnight shift)Days: Schedule set by client; must be available to work weekends and holidaysEmployment Type: Temp-to-hireTraining: May occur on a different shift, depending on trainer availabilityWhat You'll DoReceive and manage inbound phone calls and emails related to alarms, incidents, and urgent store concernsServe as the initial point of contact and liaison between store locations, alarm services, and internal teamsProfessionally de-escalate stressful or emergency situations with a focus on safety and resolutionProvide accurate information and problem-solving support with a goal of first-contact resolutionEnter and maintain precise customer and incident data in the customer relationship database while on callsAddress written correspondence and follow established call center performance metricsCommunicate trends, concerns, and recurring issues to supervisors and managementMaintain frequent interaction with multiple internal divisions to ensure timely issue resolutionWhat We're Looking For1-2 years of call center or professional customer service experienceStrong verbal communication skills and the ability to remain calm under pressureProven ability to handle stressful, high-priority inbound callsExceptional attention to detail and accuracy in data entryComfortable using multiple computer systems and working across screensReliable attendance and ability to follow procedures preciselyTeam-oriented mindset with flexibility to support different operational needsAbility to work seated for the duration of the shiftBenefits & PerksThis overnight opportunity offers weekly pay along with access to a competitive benefits package that includes medical, dental, and vision insurance, life insurance, a 401(k) plan, short-term disability coverage, employee discounts, and more. It's a strong entry point into a stable operation with long-term potential for growth .Apply Today