Customer Success Engineer

Do the best work of your lifePeopleReign is the agentic orchestration platform used by leading enterprises to automate IT and HR employee service. It reduces ticket volume by 65% and costs by 90%. The platform supports 90 languages, integrates with over 100 enterprise systems, and is pre-configured to handle all common service requests. Backed by leading investors such as John Chambers, Acadian Ventures, and Moxxie Ventures, PeopleReign has gained the trust of global organizations like Netflix and the New York City Metropolitan Transportation Authority. With a mission to help employees focus on skills like empathy and critical thinking, the company pioneered AI that gives every employee back four to six hours of productive time per week.We need youThis is a full-time remote position for a Customer Success Engineer. Apply if you thrive in fast-paced environments and are prepared to be challenged by the world's best AI engineers and product leaders.As a Customer Success Engineer (CSE), you are the technical bridge between our product and our customers’ success. You aren't just a technical resource; you are a strategic advisor who loves the \"aha!\" moment of a successful deployment as much as the problem-solving process.This role is perfect for a developer who enjoys the challenge of configuring software to solve unique, real-world business problems.What we valueExceptional Communication: Translate \"engineer-speak\" into \"executive-speak\" effortlessly. You are comfortable leading meetings, managing expectations, and diffusing technical frustrations with empathy.JavaScript Proficiency: Significant experience writing and debugging JavaScript, specifically in the context of building integrations, webhooks, or automated workflows.AI Concept Fluency: You have a solid grasp of modern AI terminology (RAG, vector databases, prompt engineering, etc.) and can explain these concepts clearly to non-technical customers. You don't need to build the models, but you must be able to explain how they work.Python & Airflow Knowledge: Comfortable navigating Python environments and writing Airflow DAGs to manage task dependencies and data movement.Problem-Solving Mindset: You enjoy the \"puzzle\" of fitting AI into a unique customer environment and aren't afraid to get your hands dirty in the code to make it happen.What you'll doStrategic Communication: Act as the primary technical point of contact for high-value accounts. You will translate complex technical hurdles into clear, actionable business solutions for clients.Integration & JavaScript Workflows: Your primary technical focus will be configuring PeopleReign to integrate with customers’ tech stacks and business logic.Technical Consulting & AI Literacy: Serve as a subject matter expert who can demystify AI. You will explain concepts like LLMs, model differences, vector searches, and classification to help customers understand how to best leverage AI features.Workflow Orchestration: Support customer data pipelines by configuring and maintaining Airflow DAGs.Solution Configuration: Lead the custom configuration of our software for both new onboardings and existing high-value accounts.Data Analysis: understand current customer usage patterns and identify areas of opportunity for future growth. Apply even if you don’t have every listed skill but you're uncommonly talented and insanely ambitious.We value diversity of thought and believe the best talent comes from many different backgrounds.