Banquet Captain

COMPENSATION: $25-34/ Hr. Overview:Our client, a highly respected hospitality firm, is seeking a Banquet Captain responsible for the successful setup, execution, and breakdown of events while ensuring an exceptional guest experience. This role leads banquet staff during events, ensuring service standards, presentation, safety, and operational efficiency are consistently upheld.Working closely with event managers, culinary teams, and other operational departments, the Banquet Captain serves as the on-site leader during events—directing staff, managing service flow, and proactively resolving issues to deliver seamless events from start to finish. This role requires a flexible schedule including weekends, varying shifts, and occasional holidays depending on event needs.Key Responsibilities:Lead banquet staff during event setup, execution, and breakdown to ensure efficient operations and high service standardsConduct pre-event team meetings to review service expectations, event details, and staff assignmentsCoordinate closely with event management, culinary, and operations teams to ensure seamless event executionMonitor staff performance and provide coaching, direction, and support during eventsAssist with recruiting, hiring, training, and developing banquet team membersEnsure all company service standards, policies, and operational procedures are consistently followedMaintain cleanliness and organization of all banquet service areas and equipmentEnforce food safety, sanitation, and workplace safety guidelinesTroubleshoot and resolve guest service issues or operational challenges during eventsEnsure proper closing procedures, including organization, cleanliness, and securing the facilityAdditional responsibilities may include:Assisting with inventory management and ordering for beverage and event suppliesReceiving and verifying vendor orders and communicating with vendors when neededCommunicating policy updates and operational changes to banquet staffParticipating in special projects or operational initiativesAddressing guest concerns and ensuring appropriate incident documentation when necessaryRecording event notes and summaries to support communication across departmentsQualifications:Minimum of 1 year of banquet or event leadership experienceStrong leadership skills with the ability to motivate and guide large service teamsExcellent time management and organizational abilitiesStrong verbal and written communication skillsExperience with payroll systems, ordering platforms, Microsoft Office, and common event or client management systemsPassion for hospitality, guest service, and high-quality food and beverage experiencesAbility to follow health, safety, and operational proceduresAbility to work a flexible schedule including weekends and holidays as requiredAbility to work independently while collaborating effectively with multiple departments