Sr Wholesale Logistics

We are seeking a highly organized and detail-oriented Sr.Wholesale Routing & Fulfillment Associate to support logistics and wholesale channel operations for key global retail partners. This role requires strong analytical capabilities, excellent communication skills, and the ability to manage high-volume, fast-paced operational workflows. The ideal candidate is process-driven, proactive, and experienced in wholesale fulfillment and routing compliance.Key Responsibilities:Monitor and manage all wholesale B2B outbound order activity across U.S. and EU 3PL partnersTrack and validate order progress from purchase order receipt through shipment confirmationEnsure compliance with all routing, ticketing, packaging, and labeling requirements by retail partnersCreate, review, and validate outbound shipping documentation, including Bills of Lading (BOLs), packing slips, UCC labels, and commercial invoicesPartner cross-functionally with carriers, 3PLs, and internal teams to manage routing and tracking requirementsInvestigate and resolve backorders, short shipments, delivery delays, and freight exceptionsPerform root-cause analysis and implement corrective actions to prevent recurring issuesTrack, analyze, and report weekly and monthly KPIs including OTIF, routing compliance, processing time, throughput, and chargeback trendsAnalyze shipping performance and capacity constraints and provide process improvement recommendationsCreate, document, and maintain SOPs based on retailer routing guides and operational requirementsInterpret and enforce compliance requirements to mitigate penalties and chargebacksCompile and organize supporting documentation for chargeback disputes, including EDI logs, carrier confirmations, and tracking dataQualifications:Bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field6+ years of experience in wholesale operations, logistics, order fulfillment, or supply chain operationsExperience with international shipping and retailer routing requirements strongly preferredAdvanced proficiency in Microsoft Excel and Google Sheets (including formulas, XLOOKUP/VLOOKUP, PivotTables, and automation)Experience working with ERP systems (NetSuite preferred)Familiarity with WMS and 3PL systems and related reporting toolsExperience with Smartsheets and workflow or process management tools preferred