Service Receptionist

Service ReceptionistAudi Reno Tahoe, part of the award-winning Findlay Automotive Group, is seeking a polished, customer-focused Service Receptionist to serve as the face and voice of our service department. This role is critical to the customer journeysetting the tone from the very first interaction and supporting long-term customer loyalty and business growth.This is not a passive front-desk position. The ideal candidate understands that every interaction is an opportunity to elevate the brand, strengthen relationships, and move business forward.Why Join Findlay Automotive Group?Positive, professional, team-oriented environmentMedical, dental, and vision insurance401(k) retirement planLong-term career growth with a company that promotes from withinWhat You'll Do:Serve as the professional first point of contact for service customersboth in person and over the phoneCreate a welcoming, premium experience that reflects the Audi brandActively manage incoming calls with purpose, accuracy, and confidenceSchedule service appointments to support shop flow and customer convenienceConduct outbound follow-up calls to strengthen customer relationships and retentionAnswer customer questions thoroughly or connect them to the appropriate team memberSupport business operations through digital document archiving and data accuracyStay knowledgeable on current services, products, and pricingAddress customer concerns with professionalism, empathy, and solutions-oriented thinkingWhat We're Looking For:Strong verbal and written communication skillsProfessional appearance and demeanor at all timesCustomer-service mindset with a sales- and business-support orientationConfident, personable, and comfortable engaging with a wide range of customersSelf-motivated and able to work independently within structured processesDetail-oriented with strong organizational skillsAbility to represent the dealership and brand with confidence and polishThe Right Fit:You understand that first impressions matter. You take pride in presentation, communication, and delivering a premium customer experience. You see each interaction as an opportunity to strengthen trust, support the service team, and contribute to the success of the dealership.