Workplace Associate

Position SummaryThe Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.Key ResponsibilitiesSite OperationsCreate a comfortable, welcoming, and hospitable environment for employees and guestsHandle internal and external communications, including monitoring the main phone lineAnticipate client needs through observation to create memorable experiencesPerform additional responsibilities as assigned by the Facilities ManagerSupport the Workplace Management team with tactical planning and daily operationsProvide facility-specific assistance to the project management teamSchedule, coordinate and communicate maintenance activitiesManage internal and building work order systems and invoice processingWorkplace ExperienceProvide authentic, caring, and timely services to create a welcoming environmentServe as a solution provider by directing teammates and guests to appropriate points of contactMonitor office/facility conditions continuouslyEnsure appropriate follow-up with teammates and stakeholdersProvide direction to vendors and service providers to ensure excellent coordination of workAssist with meeting and conference room reservationsVisitor ManagementDeliver personable and efficient visitor registration servicesEnsure regulatory compliance in visitor access systemsExecute emergency response plans when necessary to ensure safety of clients and guestsKitchen ManagementMaintain cleanliness of kitchen and break areasMonitor and stock snacks, drinks, paper goods, and utensilsPlace orders for kitchen supplies as neededEnsure proper functioning of beverage machines and coordinate repairs when necessaryMail ServicesOrganize receipt and delivery of mail and courier servicesManage mail distributionProcess outgoing packages and overnight deliveriesComplianceAdminister and maintain badge access for the officeSupport budgetary requests, analysis, and reportingFollow all HSSE guidelinesQualificationsEducationAssociate's degree in facilities management, building management, business, or related field; OR2+ years of experience in Facility or Property AdministrationSkills And KnowledgeSuperior customer service skillsAbility to maintain professionalism in stressful situationsEffective planning and time management skillsAbility to multitask and work independentlyExperience with Corrigo or other CMMS/Automated Work Order systemsProficiency in Microsoft Office applicationsStrong written and verbal communication skillsExcellent organizational abilities and collaborative approachTechnical RequirementsAdvanced proficiency in Excel for customizing administrative reports