HR Generalist (17434-1)

Job Title: HR GeneralistBachelors degree strongly preferred but not required0-2 years of prior experience including HR administration, payroll and business supportLocation6555 Excellence Way, Plano, TX, USABenefitsMedical Insurance (Health, Dental & Vision)Paid Time Off401KH1B/Green Card Sponsorship for qualified employeeHands-on experience at global industry leader SamsungOpportunities for career advancementCompensation$23-25/hrTop SkillsCustomer ServiceContact CenterLearning AgilitySummaryOur Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation to be stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.ResponsibilitiesActs as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)Provides general HR administrative support to HR Centers of Excellence and business partnersManages and updates HR information of employees within HCMAssist with monthly, quarterly and annual reporting as necessary including various HR metricsAssist with queries and projects related to the HCM and HR PortalDocuments all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groupsMeets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiriesAssists in the continuous development and improvement of HR information and processesSupports ad hoc projects and activities related to HR departmentQualifications2 years of prior experience including HR administration, payroll and business supportKnowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferredIntermediate computer skills with Microsoft business applications software (particularly MS Excel)Business process/data processing experience within ERP HCMs, Workday preferredStrong oral and written communication skills with an ability to interact with all levels of employeesExcellent customer service skills, including timeliness of resolution and excellent follow-up skillsMust exercise considerable tact and courtesy in dealing with employees and managers on a daily basisAbility to prioritize, handle multiple priorities and maintain the highest level of confidentialityStrong organizational skills and the ability to work in a fast-paced environmentGood interpersonal, problem-solving and teamwork skillsBachelor’s degree preferredAbility to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day dutiesOur team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!Our vision is ‘We Want to See You Grow’ to become the industry leader for both employee and company.For more information about JND, please visit www.jndsolutions.com#HR #HumanResources #HRCoordinator #HRAdministrator #HRSupport #SharedServices #HRSharedServices #HROperations #PeopleOperations #EmployeeSupport #EmployeeRelations #PayrollSupport #HCM #Workday #HRIS #CustomerService #ContactCenter #BusinessSupport #AdministrativeSupport #Excel #MicrosoftOffice #DataEntry #Reporting #ServiceNow #SLA #ProcessImprovement #CommunicationSkills #MultiTasking #Confidentiality #EntryLevel #EarlyCareer #RecentGrad #CorporateHR #NorthAmerica #OnsiteJobs #FastPacedEnvironment #TeamPlayer #ProblemSolving #OrganizationalSkills #Samsung #JND