Colocation Engineer

BenefitsMedicaldentalvision401kflexible spending accountpaid sick leavepaid time offparental leavequarterly performance bonustrainingcareer growtheducation reimbursement programsZiply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, are a refreshing great customer experience, and affordable plans that put customers in charge.As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.Company ValuesGenuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.Earning Your Trust: We build trust through clear, honest, human communication.Job SummaryThe Colocation Engineer reports to the Colocation Operations Manager and supports the daily operations and maintenance of customer datacenter and POP spaces. This role is responsible for supporting electrical and mechanical maintenance activities, customer move-in and move-out coordination, cabinet access control, and operational documentation.Strong communication and organizational skills are required to effectively partner with customers, internal teams, and vendors. The ideal candidate is technically strong, works independently, and collaborates well in teams. Some travel within the Pacific Northwest is required for site visits, maintenance activities, and meetings.Essential Duties and ResponsibilitiesThe Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.Customer Enablement & Service DeliveryAssist customers with logistics of move-in/out and large equipment installs.Support the sales team with facility tours and solutions engineering.Provide customer handoff CFAs and completion documentation to support move-ins and new service turnups.Infrastructure Operations, Compliance & CapacityTrack and document maintenance activities supporting colocation infrastructure.Perform audits of datacenter and MMR spaces, including regulated ICA colocation in ILEC premises.Support capacity planning and electrical load management on distribution systems.Coordinate cabinet access control and customer contacts/tenancy with the Security Team.Draft and execute MOPs for Change Management.Coordinate vendor services for customer deployments and installs.Assist with vendor quotes, POs, and invoicing.Operational Documentation & Asset ManagementMaintain database records, as-built, panel schedules, and inventory sheets.Support general Facilities and Critical Infrastructure documentation.Other DutiesPerforms other duties as required to support the business and evolving organization.Required QualificationsHigh school diploma or GED.Associate's or Bachelor's degree in a related technical or engineering field, or equivalent in-person, hands-on experience within the datacenter or communications industry.Minimum of three (3) years of experience in datacenter or colocation operations, including facilities support, customer deployments, and infrastructure documentation.Ability to lift and move equipment weighing up to 50 pounds.Ability to work in environments of varying temperature and noise level.Strong customer service, task management, organizational, and communications skills.This position is required to be in-person as needed for daily operations within greater Pacific Northwest. Quarterly meetings are held in Beaverton OR, Everett WA, and Coeur d'Alene ID. It is strongly encouraged to be within one hour's travel of one location.Working outside normal business hours will be required to support planned maintenance and emergencies as they arise.Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record.Must complete a pre-employment drug screening.Preferred QualificationsStrong understanding of DC Plant and UPS systems, exposure and experience with standby generators and transfer switches.Strong understanding of datacenter and property management operations.Working knowledge of industry security requirements and standards, including Tier Classifications, PCI, and SOC certifications.Working knowledge of network devices such as field gateways, switches, and TCP/IP.Strong exposure to fiber optic installs and troubleshooting.Proficiently read and edit single-line and one-line electrical drawings.Demonstrated ability to troubleshoot effectively in fast-paced or emergency situations.Strong experience with Microsoft Office 365, Netbox, and drafting software.Knowledge, Skills, and AbilitiesAbility to work independently and apply sound judgment and reasoning skills to a variety of situations.Ability to multi-task and collaborate effectively with other personnel to meet deadlines.Strong verbal and written communication, attention to detail, and organizational skills.Ability to work within critical deadlines.Ability to adjust to rapidly changing priorities and schedules.Ability to provide excellent customer service.Work AuthorizationApplicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.Physical RequirementsEssential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.J-18808-Ljbffr