Senior Business System Analyst

ITTConnect is seeking aProgram Business Analystto work for one of our clients. This is a new contract position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Utilities/Energy sector.Job locationColumbus, OH. Job is hybrid, 2-3 days a week onsite as needed.This is also open to Cincinnati, Dayton; the hybrid work can be flexible if necessary, depending on distance.The Program Business Analystfor the Gigawatt Program serves as a critical functional contributor responsible for defining, documenting, and managing the use case framework that drives scope, traceability, and schedule delivery across the program. This role works directly with product owners, functional leads, and technical teams to establish the foundational building blocks through which all program deliverables are measured and governedKey ResponsibilitiesFacilitate and lead structured working sessions with product owners and subject matter experts to elicit, analyze, and document use cases — including detailed step-by-step flows, actors, preconditions, predecessors, and alternate/exception pathsDevelop and maintain a comprehensive Program-Level Use Case Inventory, providing high-level descriptions, categorization, and ownership attribution for each use case across all functional domainsBuild and manage a Requirements Traceability Matrix (RTM) that maps use cases to downstream program deliverables, including business requirements, test cases, API specifications, process flows, and system configurationsPartner with the PMO to align the use case structure with the program's schedule delivery framework, ensuring use case completion milestones serve as measurable progress indicators across workstreamsIdentify gaps, overlaps, and dependencies across use cases to support integrated program planning and risk managementMaintain living documentation as requirements evolve, facilitating change control through appropriate processesCollaborate with QA, development, and 3rd Parties (including the Gigawatt team members) to validate that test cases and technical deliverables trace back accurately to approved use casesLeverage collaborative tooling (Jira, Confluence, SharePoint) to maintain Use Case Documentation and the Traceability MatrixQualifications7+ years of business analysis experience on large-scale enterprise programsProven expertise in use case development methodology — including UML-based use case modeling, actor/system interaction flows, and alternate path documentationExperience building and maintaining traceability matrices in complex, multi-workstream environmentsStrong facilitation skills with demonstrated ability to drive alignment across business and technical stakeholdersProficiency with documentation and collaboration tools such as Jira, Confluence, SharePointBonusFamiliarity with Utility IndustryWhy this Role MattersThe use case is the atomic unit of scope for the Gigawatt Program. Every test case written, every API built, and every process flow documented traces back to a use case. The BA in this role directly enables the program's ability to measure progress, manage scope, and deliver with confidence.