Business Analyst (IT): III (Senior) but this is a (1132536)

Location: Columbus, OHSalary: $55.00 USD Hourly - $60.00 USD HourlyDescription Job Title: Lead BSA with Contact Center, IVR Location: Columbus Ohio 43219 (4 days Onsite, 1 day remote) Type: 3+ Months Contract to Hire Contract only W2 Job DescriptionThis ISS Department position represents a senior leadership-level individual contributor role responsible for driving complex, enterprise-wide initiatives across business and technology domains. The Lead BSA serves as a strategic advisor and subject matter expert, providing direction on data, systems, and process optimization across multiple business units and applications.This role operates with high autonomy, influencing technical strategy, establishing best practices, and mentoring other analysts. The Lead BSA is accountable for end-to-end solution design, cross-functional alignment, and delivery of high-impact initiatives supporting critical business capabilities.Job DescriptionThis position supports the Contact Center Service Delivery Team and acts as a domain lead for contact center analytics, systems integration, and operational optimization.The Individual Will Lead large-scale, cross-functional initiatives involving data analytics, system enhancements, and operational transformation Serve as the primary liaison between business stakeholders, IT, vendors, and leadership Provide strategic guidance on contact center platforms (e.g., Genesys), reporting ecosystems, and data architecture Drive alignment between business priorities and technical delivery Job Duties Leadership & Strategy Lead the design and delivery of complex analytical and systems solutions Define and implement data and reporting strategies across the contact center ecosystem Establish and enforce standards, governance, and best practices for data, reporting, and process design Mentor and provide technical leadership to Business Systems Analysts and Data Analysts Influence prioritization and roadmap decisions in partnership with leadership Advanced Analytics & Data Engineering Oversee and perform advanced analytics across multiple data platforms (e.g., Snowflake, Tableau, Excel) Architect scalable data pipelines, ETL processes, and reporting frameworks Ensure enterprise-level data integrity, consistency, and governance compliance Provide oversight for vulnerability management reporting and operational analytics frameworks Contact Center & Business Optimization Lead analysis of IVR, routing, workforce optimization, and customer journey data Translate complex business needs into end-to-end technical solutions Drive improvements in call routing efficiency, customer experience, and workforce performance Identify trends, risks, and optimization opportunities across contact center operations Cross-Functional Delivery & Stakeholder Engagement Act as the primary escalation point for complex incidents, data issues, and cross-team dependencies Lead collaboration across Line of Business, IT, and Vendor teams Partner with Project Managers to define scope, estimate delivery, and manage execution risk Present insights, strategies, and recommendations to senior leadership Process Improvement & Innovation Drive continuous improvement initiatives across systems, reporting, and analytical processes Identify and implement automation opportunities to reduce manual effort and increase scalability Introduce new tools, methodologies, and capabilities aligned with industry best practicesBy providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.Contact: smishra02@judge.comThis job and many more are available through The Judge Group. Find us on the web at www.judge.com