Technical Support Engineer

Job DescriptionCayosoft Inc., a global independent software vendor, delivers exciting and innovative products that help organizations manage their Microsoft infrastructures throughout their journey from on-premises to hybrid to public and private cloud. Applying deep expertise in IT operations and focusing on delivering practical new functionality, Cayosoft helps customers worldwide remove barriers to adopting a modern cloud infrastructure. Cayosoft’s solutions secure, simplify, automate, and control Active Directory, Exchange On-premises, Office 365, Exchange Online and Azure Active Directory, OneDrive, SharePoint, and Teams. Headquartered in Columbus, OH, we are a fast-growing start-up with a competitive product advantage and a great vision of the future. Cayosoft is currently experiencing high growth.We are looking for a dynamic individual to join our team as a Technical Support Engineer. As a member of this team, you will play a vital role in assisting our software in client environments and ensuring their satisfaction through exceptional customer service. This position is based in Central Ohio and offers the opportunity to participate in our hybrid workplace program.Responsibilities:Provide technical support through phone, web, and e-mail for company products. Identify and resolve issues that arise, reproduce in-house, and work with QA/Engineering to resolve them when a resolution or workaround is unavailable. Participate in Product Development and Roadmap by logging customer and personal feedback and providing that to R&DUnderstand customer requirements and assist with implementing solutions. Facilitate knowledge transfer to customers during troubleshooting and resolution. Ability to identify and solve problems efficiently and effectively. Strong customer-facing and relationship-building skills with a passion for customer service and success. Potential to be a technical mentor in a small team that will grow quickly over the next several months and years. The Ideal Candidate Will Have:3+ years in Software Technical Support, Software Development, or IT Administration1+ years of experience supporting and/or performing enterprise software applications implementations. Strong analytical and problem-solving skills. Excellent collaborative and teamwork skills. Excellent customer relationship skills. Ability to work 7:00 pm – 4:00 am EST shift, Sunday - ThursdayAbility to manage and prioritize multiple tasks based on deadlines and urgency/impact. Excellent verbal and written English communication skills. Knowledge and understanding of Windows Operating Systems, Active Directory and Entra ID, Exchange (on-prem) and Microsoft 365, and Fundamentals of NetworkingPreferred experience in PowerShell and Microsoft Graph or similar API experienceCompany DescriptionCayosoft Inc., a global independent software vendor, delivers innovative products that help organizations manage and protect their Microsoft infrastructures everywhere, from on-premises, to hybrid, to the cloud. Applying deep expertise in IT operations and a focus on delivering practical new functionality, Cayosoft helps customers worldwide remove barriers to adoption of modern infrastructure. Cayosoft’s solutions secure, simplify, automate and control Active Directory, Exchange on-premises, Microsoft 365, Exchange Online, Azure Active Directory, OneDrive, SharePoint and Teams.Cayosoft Inc., a global independent software vendor, delivers innovative products that help organizations manage and protect their Microsoft infrastructures everywhere, from on-premises, to hybrid, to the cloud. Applying deep expertise in IT operations and a focus on delivering practical new functionality, Cayosoft helps customers worldwide remove barriers to adoption of modern infrastructure. Cayosoft’s solutions secure, simplify, automate and control Active Directory, Exchange on-premises, Microsoft 365, Exchange Online, Azure Active Directory, OneDrive, SharePoint and Teams.