Entry Level Help Desk (Remote)

Job Type Full-time Responsibilities Customer Service: Passionate about helping people and approach every interaction with empathy, patience, and professionalism - turning each request into a positive customer experience. Tier 1 support: Resolve user issues related to login, course access, navigation, and tool functionality (e.g., quizzes, gradebooks, discussion boards). User Administration: Manage user accounts, permissions; assist schoolhouse administrators with bulk uploads of student data. Course Management Support: Support instructors in setting up course shells, uploading content, and troubleshooting broken links or multimedia. Identify and report platform-wide bugs; elevate cases to Tier 2 for coordination with backend team for resolution. Training and documentation: Create and maintain SOPs, knowledge base articles for peers, schoolhouse administrators and instructors. Requirements Communication: Ability to explain complex technical steps to non-technical instructors and students with patience and clarity. Problem-Solving: Strong analytical skills to diagnose whether an issue is user-error, content-specific, or a system-wide bug. Technical Knowledge: Browser-based troubleshooting, and basic knowledge of eLearning standards (SCORM 1.2/2004, xAPI). Candidate must have the ability to sit for long periods of time, discern colors, and read and monitor a computer screen for an extended period. Desirable Familiarity with LMS ecosystems (Moodle, Blackboard, Canvas, etc). Certifications: Help Desk Institute (HDI) Customer Service Representative, ITIL 4 Foundation, or Google IT Support Professional. Compensation and Benefits Base Salary Range: $45,000 – $54,000 per year (depending on experience). Mandatory Health & Welfare (H&W) fringe benefit of $5.09 per hour (approximately $10,587 annually); if you already have coverage, the remaining balance is paid directly to you as cash-in-lieu or deposited into your 401(k) retirement account. Paid Federal Holidays (11 annually). Paid Vacation: Accrued based on years of service. Paid Sick Leave: 56 hours per year per Executive Order 13706. Choisys Technology, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Choisys is an E-Verify employer. J-18808-Ljbffr