Patient Intake Representative

This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/13559714Hunter Health provides all-encompassing care for the Wichita community,including medical, dental, behavioral, vision, laboratory, radiology andpharmacy services, all in one place. We pride ourselves in providing thesupport patients need to take control of their health and their wholewellbeing. Our Hunter Health team is at the heart of our operations.From the initial interaction with a new patient to empoweringindividuals with the knowledge to manage their health - it begins witheach member of our staff. Regardless of role or responsibility, everyteam member is a valuable part of living our mission and upholding ourpositive work environment with our Standards of Culture.We exist to improve the health and wellbeing of *everyone* in ourcommunity.Summary:**The Patient Intake Representative (PIR) is responsible forproviding excellent customer service to our patients and to each personwho enters the clinic. This position ensures accurate completion ofpatient documentation, determines patient payment details, collects andreconciles patient payments, and assists in scheduling for the clinic.The PIR functions in accordance with established federal, state, andclinic standards, while complying with all federal grants and HunterHealth Clinic (HHC) policies and procedures.Essential Functions Greets patients and visitors whether in-person or on the telephone,while answering inquiries or referring to other individuals forfurther information. Optimizes patients\' satisfaction, provider time, and treatment roomutilization by scheduling appointments in person or by telephone,managing schedule in real time to optimize patient access andcreating opportunities for patient engagement. Maintains patient accounts and records by obtaining, recording,documenting and updating personal and financial information. Screens and enrolls eligible patients into clinics specialpopulation programs. Manages and records revenue by updating financial information,collecting patient charges, controlling credit extended to patientsas well as filing and expediting third-party claims. Assists patients with registration forms, as needed Escalates patient concerns or complaints to leaders to address them,as needed. Maintains confidentiality with respect to proprietary information,patient information and employees as patients information. Tracks internal and external Release of Information (ROI) requests. Provides feedback to Business Operations Manager to providesuggestions for enhancements to current processes, providinginnovative and creative solutions supporting organizationalbenchmarks and departmental billing goals. Travels when necessary to meet operational needs. Performs all other duties as assigned.Skills Listens, identifies, and responds quickly and effectively tointernal and external needs. Communicates effectively with all patients. Displays organizational skills, abilities to multi-task, and usestime and resources effectively. Displays good judgment and decision-making skills. Effectively collaborates and seeks clarification and confirmsaccuracy as needed. Utilizes teamwork to achieve desired results and contributes toprojects while developing positive working relationships. Pursues goals with commitment and takes initiative eagerly. Demonstrates accuracy, thoroughness, and reliability; manages timeand priorities; develops and follows work procedures. Evaluates own performance and accepts constructive feedback tocontinue learning.Physical And Mental Demands Of The JobAll employees, including those who become disabled, must be able toperform the essential job function listed below, either unaided or withthe assistance of a reasonable accommodation. The functions listed beloware intended only as illustrations of the various types of work that maybe performed. The omission of specific statements of duties does notexclude them from the position if the work is similar, related or aLogical Assignment To The Position. This Essential Functions Documentdoes not constitute an employment agreement between the employer andemployee and is subject to change by the employer as the needs of theemployer and requirements of the job change.Talking: The ability to speak clearly and effectively.Average Hearing: The ability to hear average conversations and respondaccordingly.Repetitive Motion: The ability to sit, stand, walk and use hands tohandle, feel and reach.Finger Dexterity: The ability to use fingers to make small movementssuch as typing, picking up objects and pinching fingers together.Average Visual Abilities: The ability to focus on items clearly,including close vision, color vision and the ability to adjust focus.Working Conditions: The ability to work in a well-lit,climate-controlled environ