Front Desk Coordinator

DescriptionJOB TITLE: Patient Relationship Coordinator (PRC or Front desk coordinator)EMPLOYER: Limitless Male MedicalDEPARTMENT: Front OfficeREPORTS TO: Operations managerAbout Limitless Male MedicalLimitless Male Medical Clinic is a leader in men’s health optimization, focused on helping patients look, feel, and perform at their best. Through personalized care, innovative therapies, and a high-touch patient experience, we empower men to take control of their health and achieve long-term results. Our approach—The Limitless Way—is where Performance Meets Care, delivered through excellence, empathy, and expertise. Our shared objective is the patient experience. Every action, interaction, and decision should support that outcome.Position SummaryThe Patient Relationship Coordinator (PRC) is a key driver of the Limitless Way Patient Experience, serving as the first and last point of contact for patients while ensuring a seamless, efficient, and welcoming clinic environment. The PRC plays a critical role not only in starting the patient journey, but in ensuring patients remain engaged and continue progressing in their care.This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy.The PRC plays a critical role in ensuring every patient interaction is smooth, informed, and aligned with our commitment that Performance Meets Care.THE LIMITLESS WAY IN ACTIONAs a PRC, you are expected to bring the Limitless Way to life in every interaction:Excellence: Create a professional, welcoming environment and anticipate patient needsEmpowerment: Help patients feel confident, informed, and supported in their care journeyExpertise: Communicate clearly and accurately about services, processes, and next stepsEfficiency: Respect patients’ time through organized scheduling and streamlined workflowsEmpathy: Foster a respectful, judgment-free experience where patients feel understood Primary ResponsibilitiesPatient Experience & EngagementGreet and engage patients with professionalism, positivity, and respectEnsure patients feel welcomed, informed, and supported throughout their visitProvide clear, simple communication regarding appointments, services, and next stepsSupport a consistent, high-quality experience across all patient interactionsClinic Flow & CoordinationManage scheduling to optimize patient flow and clinic efficiencyEnsure accuracy of appointment types, timing, and provider alignmentPrepare for upcoming clinic days by reviewing schedules and patient needsCoordinate with clinical staff to minimize wait times and support timely roomingFront Office OperationsCheck patients in and out accurately, including documentation and payment processingMaintain accurate and up-to-date patient records within EMR and CRM systemsSupport billing follow-up, including communication on outstanding balancesAssist with administrative tasks that support daily clinic operationsPatient Communication & Follow-UpContact new patients to schedule appointments and provide necessary informationConfirm upcoming appointments and support rescheduling as neededCommunicate patient needs, requests, and follow-ups to appropriate team membersActively ensure patients remain engaged in their care plans by supporting scheduling, follow-up, and ongoing communication Conduct follow-up outreach to patients who miss appointments or fall off schedule Reinforce the importance of ongoing care and continuity in achieving patient goals Proactively monitor and support patient retention by ensuring established patients return for scheduled and recommended appointmentsTeam Collaboration & Cross-Functional SupportThis role requires flexibility, adaptability, and a team-first mindset. All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure.Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experienceSupport team members as needed to maintain clinic flow and patient satisfactionAssist with room readiness, inventory awareness, and general clinic organizationContribute to a positive, team-oriented culture with shared accountabilityLIMITLESS WAY STAFF EXPECTATIONSTake ownership of each patient interaction and ensure no patient feels overlookedCommunicate clearly, set expectations, and follow through consistentlyDemonstrate professionalism, confidence, and a patient-first attitudeWork collaboratively with a unity of purpose, supporting team members across rolesContribute to the overall success of the clinic through engagement, accountability, and teamwork RequirementsQUALIFICATIONS: Strong interpersonal and communication skillsHighly organized with attention to detailAbility to multi-task in a fast-paced, team-oriented environmentProficient in EMR, CRM systems, and Microsoft OfficeProfessional, positive, and patient-centered mindsetAdditional InformationThis role may support cross-functional tasks within scope of training and clinical needsThe PRC contributes to clinic success through patient engagement, operational excellence, and team collaborationWhat Success Looks Like In This RolePatients feel welcomed, respected, and taken care of from arrival to departure Clinic schedules are accurate, organized, and support efficient patient flow Communication is clear, timely, and proactive across patients and team members Patients understand their next steps and leave confident in their experience Team members can rely on you to support clinic operations and step in when neededThis description is not exhaustive and may be adjusted as business needs evolve.BenefitsAt Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:Competitive salaries and benefits Opportunities for growth and development PTO accrual Health, Vision, and Dental Available with HSA & FSA options Employee appreciation and recognition 401K option Limitless male clothing discounts Company paid LTD & employee life insurance Employee discounts on treatments, supplements and products