Engineer III

Job DetailsRole: Engineer IIILocation: Reston, VA / Plano, TX (Hybrid-onsite 3 days a week)Duration: 6+ monthsOverall Years of Exp: 10+ YearsJob DescriptionExperience supporting, using technology Omnissa Workspace ONE, Microsoft IntuneMedium level of knowledge and experience with Apple MacOS Support and TroubleshootingProvide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applicationsMonitor system performance, compliance and logging/monitoringCollaborate with engineering teams to resolve incidents based on log dataCollaborate with security and compliance teams to ensure endpoint protection and policy enforcementStrong troubleshooting methodology skillsMust be able to document incidents and problem resolutions carefully and accuratelyExperience with change management concepts, tools and implementations preferredExcellent documentation, writing skillsExperience with ServiceNow desired