Site Reliability Engineering

Role Description: Job SummaryWe are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.Required QualificationsTechnical Skills3-5 years of experience in application support or technical support roles2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platformsExperience with database technologies (DB2, Oracle, SQL Server) and basic SQL skillsBasic knowledge of LinuxUnix systems and command line operationsKnowledge of web technologies (HTTPHTTPS, load balancers, web servers)Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutionsApplication Support ExperienceProven experience troubleshooting e-commerce application issues including but not limited toOrder processing and payment gateway failuresShopping cart and session management problemsProduct catalog and inventory synchronization issuesCache invalidation and performance optimizationExperience with scheduled job monitoring and batch process managementKnowledge of feed file processing and data integration workflowsUnderstanding of multi-tier application architectures and component interactionsOperational SkillsExperience with incident response and issue resolutionKnowledge of ITIL processes including incident, problem, and change managementAbility to work in 24x7 shift-based support environmentExperience with escalation procedures and vendor support coordinationKey ResponsibilitiesIncident Response TroubleshootingRespond to production incidents and alerts within defined SLA timeframesPerform initial analysis for application performance and functionality issuesTroubleshoot order processing failures, payment gateway issues, and checkout problemsInvestigate and resolve cache-related issues affecting product data and pricingAnalyze application logs to identify patterns and resolve recurring issuesCoordinate incident response activities and communicate status to stakeholdersMonitoring Performance ManagementMonitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)Track key performance metrics including response times, throughput, and error ratesRespond to capacity and performance alerts during peak traffic periodsMonitor scheduled jobs and batch processes for completion and performancePerform proactive health checks and system validation proceduresApplication OperationsExecute service restart and recovery procedures for WCS componentsPerform cache invalidation and product data refresh operationsMonitor and troubleshoot feed file processing and data integration workflowsManage WCS scheduler and batch jobDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.