Technical Account Engineer (MSP) – Infrastructure, Cloud & Projects

We are seeking a consultative and technically proficient *Technical Account Engineer* (MSP) to serve as the primary technical advisor and relationship lead for a portfolio of business clients. Are you an ambitious IT professional who loves solving hands-on technical challenges, learning modern cloud and infrastructure stacks, and helping businesses make smart technology decisions? If you have solid IT fundamentals, a strong work ethic, clear communication skills, and a desire to grow into an elite Technical Account Engineer, we want to invest in you. At Cloudavize, we believe curiosity, logical problem-solving, and trainability matter far more than checking every single technical box. In this role, you will bridge the gap between technical engineering and client advocacy, helping design and implement practical infrastructure upgrades, cloud migrations, and security improvements for our US business clients. We provide dedicated mentorship, hands-on project exposure, and company-sponsored certifications to help you master advanced cloud architectures, security frameworks, and client technical guidance. This is a *full-time, in-person role based in Dallas, Texas*. The position will involve regular collaboration with the Cloudavize team in person and travel to local client sites for meetings, assessments, project deployments, and cutovers as needed. *What You Will Do* * *Technical Guidance & Infrastructure Reviews*: Collaborate with client stakeholders and US account teams to review IT environment health, identify potential technical risks, and help plan proactive upgrades. * *Hands-on Implementation & Modernization*: Assist with and execute core infrastructure upgrades, including Microsoft 365 migrations, Azure/Microsoft Entra ID configurations, network switch and firewall setups, backup validation, and endpoint security deployments. * *Technical Scoping & Project Planning*: Work alongside Project Specialists and Account Managers to assess client infrastructure, evaluate technical dependencies, estimate engineering effort, and draft clear project scopes. * *Standardization & Documentation*: Ensure smooth operational handoffs to the service delivery team by building structured network diagrams, configurations, and standard operating procedures in a documentation platform. * *Continuous Technical Growth*: Expand your engineering toolkit through hands-on project execution, cross-training with senior specialists, and structured certification roadmaps. *What We Are Looking For* * *Smart & Fast Learner*: Strong grasp of core IT fundamentals (Windows Server, Active Directory/Entra ID, Microsoft 365, DNS, DHCP, and basic networking concepts) and a natural curiosity to explore how things work. * *Trainable & Solutions-Oriented*: You do not need to know every technology on day one. We value the drive to research solutions, learn from senior engineers, embrace feedback, and quickly master new systems. * *Clear, Professional Communication*: Ability to explain technical setups and project updates clearly and professionally in English, both in written documentation and in conversations with business clients. * *Hands-on Technical Background*: 1 to 3+ years in IT support or systems administration (L2 support, junior systems engineer, or technical support specialist), preferably with some exposure to multi-client or MSP environments. * *Ownership & Reliability*: Dependable, organized, and focused on delivering clean project cutovers with minimal downtime. * *Location:* Must be located in or able to reliably commute to Dallas, Texas. * *In-Person Availability:* Must be available to work full-time, in person, during regular business hours. * *Local Travel:* Must be willing to travel to client sites in the Dallas area for meetings, assessments, implementations, and project cutovers as needed. * *Transportation:* Must have reliable transportation for local client visits. *Nice to Have (Not Required — We Will Train You!)* * Prior experience working within a Managed Service Provider (MSP) environment or using RMM/PSA tools. * Hands-on exposure to firewall configurations (Ubiquiti, Cisco, Fortinet), VLANs, VPNs, or tenant-to-tenant migrations. * Foundational industry certifications (CompTIA Network+/Security+, Microsoft Certified: Fundamentals / Azure Administrator, or CCNA). * Familiarity with centralized documentation platforms.Why Join Cloudavize?Work directly with US business leaders and help implement practical, high-impact technology solutions. * Combine client-facing technical advisory with hands-on infrastructure engineering projects. * Collaborate with a supportive US and global team of account managers, project specialists, and service delivery engineers. * Clear career development pathways toward Senior Technical Account Management, Solutions Architecture, or Engineering Leadership. *Why Join Cloudavize?* * Work directly with Dallas-area businesses and help implement practical, high-impact technology solutions. * Build strong relationships with client leadership and technical stakeholders. * Combine client-facing technical advisory work with hands-on infrastructure and cloud projects. * Collaborate closely with an in-person team of account managers, project specialists, and service delivery engineers. * Contribute to meaningful improvements in client security, reliability, productivity, and operational efficiency. * Develop your career toward Senior Technical Account Management, Solutions Architecture, or Engineering Leadership. *What Sets Us Apart?* We believe in creating an environment where team members can thrive both professionally and personally: * *Performance-Based Rewards:* Monthly profit sharing and bonuses for high-performing team members. * *Continuous Learning:* Company-paid certifications and technical training to support your professional development. * *Collaborative Environment:* Work with a team that values your input, respects your expertise, and supports your success. * *Local Team Culture:* Build strong professional relationships through daily in-person collaboration with the Cloudavize team. * *Client Impact:* Work directly with local businesses and see the results of your technical recommendations and project work. *Compensation & Benefits:* * Competitive base salary: *$70,000–$80,000 / year* * 401(k) and 401(k) matching * Paid time off and parental leave * Professional development assistance, we pay for certifications * Retirement plan Location Requirements * Ability to commute to *Dallas, TX* (required) Job Type: Full-time Pay: $70,000.00 - $80,000.00 per year Benefits: * 401(k) * 401(k) matching * Paid time off * Parental leave * Professional development assistance * Retirement plan Application Question(s): * How do you handle situations where a client’s request is important to them but cannot be completed immediately? * What would make a client feel that their MSP Account Manager is a trusted partner rather than simply a vendor contact? * What interests you about supporting clients in an MSP environment, where each client may have different needs, priorities, and communication styles? * In your own words, what do you believe clients expect from an MSP beyond fixing technical problems? * How would you build trust with a new MSP client who has had poor experiences with previous IT providers? * An MSP client says, “I only hear from your team when something goes wrong.” How would you respond? * How would you handle a client who is frustrated with a recurring issue but does not fully understand the technical explanation? * What does proactive communication look like to you in a client-facing role? * How would you adapt your communication when speaking with: - A business owner concerned about cost - An operations leader focused on downtime - A nontechnical employee who is frustrated - An IT-savvy stakeholder who wants more detail * What would you do if a client asked you a technical question that you could not answer confidently in the moment? * How do you stay organized when you are responsible for multiple clients, follow-ups, requests, and internal stakeholders? * What does “taking ownership” of a client issue mean to you, even when another team is responsible for the technical resolution? Work Location: In person