Accounts Receivable - Resident Information Associate

Pay ranges from $21.00/hr to $23.00/hr, based on applicable experience, and comes with a generous benefits package Join Country Meadows Retirement Communities and be part of a team that is dedicated to making a meaningful difference every day. At Country Meadows, we believe in creating a supportive, people-first environment where both residents and co-workers can thrive. As an Accounts Receivable – Resident Information Associate, you will play a vital role in ensuring financial accuracy while delivering compassionate service to the individuals and families we serve. If you are detail-oriented, customer-focused, and looking for a career with purpose, we invite you to grow with us.Full-time, M-F, 9am to 5pmAs a key member of our team, you will support accounts receivable operations while providing exceptional service to residents, families, and internal teams.Accounts Receivable - Resident Information Associate Responsibilities:Process daily cash receipts, security deposits, and bank deposits, ensuring accurate recording in the accounting systemCommunicate with financial institutions and troubleshoot banking issues as neededManage returned checks and reconcile resident and miscellaneous accountsMonitor admission-related fees and transfer funds between accounts when necessaryTrack and maintain company-wide special rates and contractual adjustmentsProcess and track refund requests across all communitiesMonitor rental payments, promissory notes, and account balancesResearch and resolve account discrepancies and misapplied paymentsSupport internal teams (Office Managers, Marketing, Accounting) with account-related inquiriesRespond to billing questions from residents and family members with professionalism and careAssist with collections efforts, including tracking delinquent and deceased resident accountsMaintain accurate reports and data tracking using ExcelManage incoming mail and assist with bank and post office runs as neededSet up and maintain automatic payment withdrawals for resident accountsSupport and troubleshoot the online payment portalProvide guidance to marketing teams on financial documentation and processesPerform other related duties as assignedAccounts Receivable - Resident Information Associate Qualifications:High school diploma or GED requiredPrior experience in billing, accounts receivable, or customer service requiredHealthcare or senior living experience preferredProficient in Microsoft Office and general office equipmentWork Environment and Schedule:Primarily a desk-based role (sitting for extended periods)Occasional standing, walking, and light liftingDaily interaction with standard office equipment (computer, phone, copier, etc.)Requires occasional travel to local banks, the post office, and community campusesPet-friendly workplaceOur Investment in You:Competitive pay with opportunities for increases based on experienceLength of service bonus awardsPayActiv On-Demand Pay – work today, get paid tomorrowComprehensive medical benefits, including Highmark Blue ShieldVision and dental coverage401(k) retirement plan with company matchGenerous paid time off with rollover of unused timePaid holidays, including your birthday and a Personal Day of MeaningSupplemental life insuranceCompany-paid short-term disabilitySupplemental short- and long-term disability plansFamily and medical leavePaid bereavement and jury duty leaveWellness reimbursement incentives$2 meals on campus, including a main dish, side, drink, and dessertOur Support for You:Family-owned, private company based in Hershey, PADirect access to your supervisory teamIncentivized career paths and tuition reimbursementOn-the-job training and continuing educationEmployee Assistance Program for you and your familyCo-worker Foundation (grants for times of need)Helping Hand interest-free loan programAbout Country Meadows:Country Meadows Retirement Communities has been serving seniors for over 30 years. With more than 2,500 co-workers, we are dedicated to creating communities where residents thrive and where co-workers find purpose in meaningful work. We invite you to join our vision for making lives better.EOE