Associate Engineer, Site Reliability

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at . nOverview of Job Function: nAs an Associate SRE, you will be a hands-on contributor on the SRE team, supporting reliability, automation, observability, and incident response efforts across the organization. Working under the guidance of senior and principal SREs, you will help implement SLIs/SLOs, reduce manual toil through automation, improve telemetry, and participate in on-call rotations and blameless postmortems. You will be expected to bring a growth mindset, a bias toward “everything-as-code,” and a willingness to ask questions, dig into unfamiliar systems, and continuously improve. This role offers strong mentorship and exposure to cross-organizational collaboration in the true spirit of DevOps. nPrincipal Duties and Essential Responsibilities: nnnImplement and maintain SLIs and SLOs for assigned services, working alongside senior SREs n nnWrite automation scripts and pipelines to reduce manual toil within CloudOps n nnContribute to Infrastructure and Configuration as Code (e.g. Terraform, Helm, Ansible) n nnBuild, tune, and maintain dashboards, alerts, and telemetry in observability tools n nnPartner with R&D and Operations teams to enhance telemetry and improve service reliability n nnParticipate in the on-call rotation and respond to incidents under the guidance of senior engineers n nnSupport the design and implementation of automated incident response workflows and runbooks n nnParticipate in blameless postmortems and follow up on assigned engineering action items n nnShadow senior SREs during complex outages, architectural reviews, and fire drills n nnBuild AI-powered solutions to operational problems, with a particular focus on improving availability (e.g. agentic incident triage, predictive alerting, automated remediation, AI-assisted runbooks) n nnContinuously learn cloud, Kubernetes, and SRE best practices and apply them to daily work n nnTake ownership of assigned tasks and communicate progress, blockers, and learnings clearly n n nMinimum Requirements: nnnB.S. degree in Computer Science, Engineering, or related field (or equivalent practical experience, including bootcamps or demonstrable self-taught work) n nn1-3 years of professional experience in software engineering, SRE, DevOps, or systems administration n nnExposure to at least one public cloud (AWS or Azure) n nnExposure to containers and Kubernetes fundamentals (Docker, Helm, YAML) n nnFamiliarity with Linux and shell scripting; exposure to Windows/PowerShell a plus n nnComfortable using Git for branching, pull requests, and merges n nnStrong troubleshooting curiosity and willingness to dig into unfamiliar systems n nnWillingness to participate in an on-call rotation n nnStrong written and verbal communication skills n nnGrowth mindset — actively seeks feedback and continuously improves n nnHigh level of personal ownership, accountability, and drive n n nPreferred Skills: nnnEntry-level cloud certification (AWS Cloud Practitioner, Developer Associate, or SysOps Associate; Azure Fundamentals) n nnFamiliarity with at least one observability tool (Datadog, Prometheus/Grafana, Splunk, SumoLogic, AppDynamics, etc.) n nnWorking proficiency in at least one scripting or programming language (Python, Bash, Go, Java, C#, etc.) n nnExposure to Infrastructure as Code (Terraform, CloudFormation, Ansible, Pulumi) n nnExposure to CI/CD pipelines (Harness, GitHub Actions, Jenkins, GitLab CI, etc.) n nnInternship, co-op, or project experience with SaaS, PaaS, or multi-tenant environments n nnFamiliarity with incident management tools (OpsGenie, PagerDuty, ServiceNow) n nnExposure to Agile and DevOps practices n nnAcademic, open-source, or personal projects demonstrating automation, reliability, or observability work n nnExperience with AI agentic coding tools (e.g. Claude Code, Cursor, GitHub Copilot) and integrating AI capabilities into solutions and workflows n nnDetail oriented and organized with the ability to manage multiple priorities n nnPositive, collaborative energy and a desire to contribute to a growing team n n n#LI-KD1 nVerint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. nFor US Applicants n_2025 Benefits Offering (