IT Field Technician- Junior

Third Party Candidates Will Not Be ConsideredJob OverviewField Support/Desktop Support TechnicianKey ResponsibilitiesAssist in investigating and resolving complex installation and maintenance issues of moderate to high impactProvide on-site technical support to customers, including installation, servicing, and repair of systems and equipmentValidate and ensure operational quality and performance of installed hardware and systemsDiagnose and resolve issues related to hardware installation, upgrades, maintenance, and repairsEducate and guide end users on proper operation and maintenance of systems and equipmentEscalate and coordinate issues with appropriate internal teams for advanced troubleshooting and resolutionServe as a liaison between customers and internal teams on both technical and administrative mattersAnalyze recurring system issues and prepare reports on trends, root causes, and improvement opportunitiesBasic Qualifications2+ years of hands-on field support or desktop support experienceExperience with ticketing systems and asset management toolsStrong troubleshooting skills across hardware and software environmentsExperience supporting Windows operating systems (Windows 10 and 11; legacy exposure to XP a plus)Experience with printer support, including HP device configuration, consumable replacement, and device relocationFamiliarity with:Active DirectoryMicrosoft Office / Microsoft 365 (O365)Mobile/phone security and device supportAbility to perform remote installations and provide remote technical supportAbility to lift and carry up to 40 lbsPreferred Education & CertificationsHigh school diploma or GED requiredCompTIA A+ certification preferred but not requiredWork EnvironmentOffice and on-site customer environmentsSupport of walk-up kiosks, device vending solutions, and network/lock printersExposure to data center and telecom closet environmentsOccasional weekend work may be required for critical or high-priority support