Program Manager

Program Managers act as the primary point of contact for our customers. They oversee assigned programs to track quality, delivery, engineering, and costs, and ensure targeted on-time delivery and other customer success metrics are achieved. Program Managers interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and interact directly (via phone, email, and sometimes in-person) with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role, and Program Managers are fundamental in driving on-time delivery, compliance with customer and quality requirements, and timely communication regarding their program orders.Essential FunctionsTo accomplish this job, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-personDevelops strong business relationships with assigned customersTracks program against schedule, budget, and relative to phase review objectives, providing periodic status reporting to managementRelays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and/or CRM are updatedAssists Accounts Receivable staff in obtaining past due payments and mediating payment conflictsInitiates certification corrections through the Quality SystemTravels to customer sites as requested/required; hosts customer visits and coordinates meetings and tours as neededReviews and approves purchase order changes affecting contractual schedules, pricing, and expenses; manages schedule changes and schedule conflicts in collaboration with production personnel; monitors and controls non-recurring expenses (NRE) for assigned programsEnsures sales orders align to committed schedule agreements with customersManages progress to expedite orders, pull-aheads, and late deliveries to ensure customer delivery expectations are metAssists in rework dispositions and production flow in collaboration with the planning teamManages entire statement of work for assigned program(s) and accurately forecasts monthly salesEngages appropriate manufacturing personnel to ensure parts move efficiently through manufacturing operationsEncourages operational excellence by thinking innovatively and suggesting process improvements; may participate in continuous improvement initiatives (LEAN, Six Sigman, etc.)Performs incidental duties as requiredRegular attendance on-site at the workplace is required Required Education and Work ExperienceA bachelor's degree in business administration, management, or similar is requiredA minimum of three (3) years experience in business-to-business customer service, account management/business development, or program management or similar is required.Experience in a manufacturing industry is required; experience in the aerospace industry is preferred Other Required Skills & AbilitiesDemonstrated analytical, problem-solving, and critical thinking abilities to handle unexpected challenges and make decisions appropriatelyCommitment to maintaining confidentiality, securing customer documents and company records, and demonstrating integrity in communications and actionsSelf-management skills including efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlinesProfessional verbal and written communication skills (English) are essentialProficiency in Microsoft Office applications including Outlook, Excel, PowerPoint, WordERP experience is required; Infor Visual experience is preferred Physical Demands and Work EnvironmentTo perform the essential functions of the role, employees must be able to perform the following activities with or without reasonable accommodationsSit for prolonged periods at a desk and work on a computer.Regularly stand and walk throughout the facility, including all buildings and the manufacturing areas; occasionally navigating rough or uneven terrainRegularly lift, carry (short distances), and push/pull up to 50 pounds.Occasionally climb steps, stairs, or ladders.Occasionally bend, crawl, stoop, squat, or kneel.Constantly communicate verbally and in writing (English) using a phone, texts or other messaging, and email.Drive a motor vehicle (occasionally) Working ConditionsWork is performed in a combination of locations including offices and the manufacturing shop environment where working conditions vary significantly; the employee will be exposed to:Excessive noise (occasionally)Dust, smoke, fumes/vapors (occasionally)Extreme temperatures (occasionally)Hazardous equipment including forklifts, hand tools, cranes or other lifting devices, complex machining centers and other equipment used in a machine shop environment (occasionally)TravelOccasional travel, including overnight travel, is required. Travel may be by air or ground transportation. A valid driver's license and acceptable driving history to meet insurance standards is required.We appreciate your interest in Accurus Aerospace; however, only those applicants selected for interviews will be contacted.Accurus offers a comprehensive employee benefit package upon completion of 30 days of employment. For full details, please visit the benefits section of our website.Accurus is an Equal Employment Opportunity (EEO) and Affirmative Action Plan (AAP) employer and participates in the E-Verify Employment Verification Program. Please see our website for more information on employment practices.Please note that Accurus only accepts applications submitted through our online recruiting system. For information on disability accommodations for applicants, please visit our career page.All job offers are contingent upon successfully completing a drug screen and criminal background screening. Certain positions may require a Motor Vehicle Report (MVR), a credit report, and/or a medical physical examination.