Solution Centre Representative

Who We Are Scootaround Powered by WHILL is North America’s leading mobility enhancement company. Our Solution Center Division rents scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround Powered by WHILL is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide. Scootaround Powered by WHILL is looking for a Solution Center Representative to join our team! As an integral part of the Solution Center team, you will provide creative solutions and resources needed to assist and support our customers on their mobility needs at home and while traveling. What You Will Do Identify customer needs and assist the customer in reaching a decision to book their reservations of mobility equipment through inbound and outbound telephone calling (no cold calling). Maintain a positive, empathetic, and professional attitude toward customers. Obtain and document details relating to client reservations. Input details into reservations online system with high accuracy and efficiency. Manage customer concerns effectively with appropriate follow-up based on company policies and procedures. Assist customers through live chat and on-line inquiries. Knowledge, Skills & Abilities Experience in a customer service role or Contact Center environment. Creative approach to solving complex problems. Exceptional customer service and interpersonal skills (listening, courteous, professional) with a knack for defusing upset customers. Must be fluent in English, and any additional languages are an asset. Ability to learn quickly, multi-task and handle high volumes of work to meet targets. Proficient with MS Office (Excel, Outlook, and PowerPoint). Strong attention to detail to enter customer data with accuracy. Self-confidence, instinct and compassion with a strong commitment to exceeding client expectations. Able to work independently with minimum supervision. Ability to work effectively in a work at home environment. Flexible and able to work all shifts including evenings, weekends, and statutory holidays. Familiar with United States geography (capital cities, states etc.). Additional Information Competitive hourly wage supplemented with bonus and commission opportunities. Fun, flexible, team-oriented environment. Work remotely Must have reliable internet speed and broadband connection to work from home How to Apply If you thrive on helping people, think about choosing a career where you will have the opportunity to connect with people in challenging situations. We thank all applicants, but only those selected for an interview will be contacted.